What are the responsibilities and job description for the Manager, IT Operations position at HABASIT AMERICA INC?
Who is Habasit?
Habasit is the global leader in the manufacturing of lightweight conveyor belting. Our slogan “Solutions in Motion” defines us; we are a provider of world class power-transmission and conveying solutions.
At Habasit, we understand that a global leader is only as good as the people who represent it, and we are always searching for the right people to keep us in motion. We are looking for ambitious individuals, leaders, and students who are ready to help move us forward. If you have a can-do attitude and want to join a world-class organization, read on and apply today!
We offer an attractive place to work and personal development in an empowering work culture. You will benefit from the expertise and opportunities of a solid global group of companies and the reputation of its products.
Things you should know about Habasit’s opportunities:
- Competitive Salary
- Excellent health insurance benefits which includes a bundled medical dental package
- 401(k) program with up to 6% company match (at 100%)
- Tuition reimbursement (with Manager approval)
- Gym membership reimbursement
- Employee Assistance program
- Referral bonus
OVERVIEW OF POSITION:
Provide IT infrastructure to support Habasit America business objectives across Canada, United States and Mexico.
RESPONSIBILITIES OF THIS POSITION:
- Provide overall leadership and management of IT Operations across Canada, Mexico and the United States.
- Oversee Information Technology related problem analysis and resolution at both a strategic and functional level.
- Recommend, plan and implement information technology investments to support company objectives based on research and evaluation.
- Directs implementation and execution of new/upgraded information technology via well-defined plans including procedures, deadlines, and accountability.
- Evaluates and implements IT procedures and equipment for maximum efficiency and cost containment.
- Ensures users/customers are provided professional, courteous, and timely support for all Level 1 and Level 2 incidents and service requests.
- Provide Level 1 and Level 2 support as needed.
- Coordination of Level 3 support with other Habasit teams and external partners.
- Structure, lead, train, and develop IT staff for maximum effectiveness.
- Provide capital and operating expense forecasting, management and accountability for US IT Operations.
- Communicate Key Performance Indicators (KPIs) and status updates with Habasit America and Global IT management, as needed.
- Stay abreast of trends and regulations to ensure effectiveness and compliance.
- Develop and maintain IT components of the company’s Disaster Recovery and Business Continuity Plan.
- Collaborate with global IT Operations team to develop and implement global best practice policies and procedures.
- Any other duties as assigned.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required – Bachelor’s degree in relevant field
- Required – 10 years of experience in Information Technology
- Required – 2 years of experience in managing technical resources
- Required – Service-oriented, courteous and assertive
- Preferred – 5 years of experience in a manufacturing environment
- Preferred – Technical skills and experience in Local and Wide Area Networks
- Preferred – Experience in managing a Windows Server environment (Microsoft 365, AD, etc.)
- Preferred – Experience with relational database technology (SQL Server)
- Preferred – Experience with virtualization, backup and storage solutions (e.g., VMware, Veeam)
- Preferred – Master’s degree in relevant field