Intake Coordinator / Office Manager

HA Home Care is a Medicare-certified, ACHC-accredited home health agency serving patients throughout North Hollywood, Los Angeles, and the San Fernando Valley. We're looking for an organized, detail-driven Intake Coordinator / Office Manager to be the front line of our patient onboarding process and the backbone of our office operations.

Pay: $20–$26/hour, depending on experience.

Schedule: Monday–Friday, 10:00 AM–4:00 PM (30 hours/week), with occasional weekend on-call for urgent referrals.

Why you'll love our office: We're based on the 5th floor of the Regus Lankershim Plaza — a modern, glass-fronted building in the heart of the NoHo Arts District, just a 3-minute walk from the Metro Red Line. Enjoy floor-to-ceiling views of the city, a professional lounge and open common areas right in the lobby, on-site security, and daily housekeeping — plus free parking, all in one of North Hollywood's most walkable neighborhoods, surrounded by great restaurants and easy access to Universal CityWalk.

What you'll do:

• Review and triage new patient referrals from hospitals, physicians, SNFs, and families — assessing urgency and readiness for Start of Care
• Verify insurance, prior authorizations, and eligibility for Medicare Advantage, Medi-Cal, and commercial plans
• Track and secure physician orders, Plans of Care (POC/485), and recertifications
• Assign new patients to case managers and coordinate SOC timing with clinical supervisors
• Serve as the main point of contact for new patients and families during intake, and coordinate scheduling with field clinicians
• Keep our office running smoothly — supplies, vendors, filing systems, and day-to-day administrative workflow
• Maintain accurate, same-day documentation in Data Soft Logic (DSL)

What you bring:

• Experience with Data Soft Logic (DSL) or similar home health/EMR systems strongly preferred
• Working knowledge of home health regulations (Medicare CoPs, Medi-Cal) and payer requirements
• Strong triage judgment and comfort escalating clinical concerns appropriately
• Excellent organizational skills and calm, solution-oriented communication under pressure
• Proficiency in Microsoft Office and general office/IT troubleshooting
• Bilingual a plus
• If you're looking to bring your intake and care-coordination skills to a close-knit, patient-first home health team, we'd love to hear from you.