Lead Revenue Services Representative

We have an opening in our Revenue Services department for an Lead Revenue Services Representative. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).

Job Description

The Lead Revenue Services Representative is responsible for the processing of all cash flow as well as performing analysis and research for any cash related questions. This position will also serve as a backup position for many of the Revenue Services Manager functions, billing, and collections.

Additional Responsibilities Include

• Coordinating back up coverage for the billing, payment and collection functions of the department.
• Review data received through the EI CIS system.
• Analyze the data and take appropriate action based on the analysis.
• Determine if data is ready to be submitted to revenue services or needs further investigation.
• Further investigation includes generating a work order to verify accuracy of the reads or to take corrective action.
• Submit analyzed and accurate meter reads to revenue services for processing. Review and analyze the billing proofs and exception report through billing manager and approve for invoicing.
• Additional responsibilities as assigned.
• Oversees and coordinates the review and analysis of the business needs of the customer’s information system users and managers, evaluates these requirements and develops solutions and a plan to implement them.
• Assists and coordinates ongoing maintenance and review of existing applications as well as new applications and programs, identifies problems, develops appropriate solutions, rectifies problems and trains employees in order to avoid reoccurrences of these problems.
• Oversees the A/R Receivable and Payment activities for Regulated and Non-Regulated Customers. Researches and provides guidance regarding implementation of measures to comply with changes to PUC Regulations.
• Assists in weekly, monthly, quarterly, and annual closing of A/R Receivables to G/L Accounts and the reconciliations related to A/R Receivables, Write Offs, Refunds, and Balance/Payment Transfers and provide corrections or explanations when needed.
• Provides or directs the review, test and implementation of new billing rate changes, new procedures, and new companies billing systems to the MWC billing system including accuracy of data conversion.
• Verifies the accuracy of data transfers and data conversions.
• Develops and monitors testing scenarios and methodology in order to certify effectiveness of the application processes.
• Directs and coordinates analysis and designs program logic, screen layouts, reports, and testing criteria to support development of new enhanced applications.
• Performs application design tasks, tests and evaluates new processes and assists in the implementation of new systems.
• Prepares documentation to support systems and applications
• Verifies the accuracy of data transfers and data conversions.
• Develops and monitors testing scenarios and methodology in order to certify effectiveness of the application processes.
• Prepares a variety of reports, including monthly, quarterly and annual reports to provide statistical information of AR Services and the billing activity of Billing Services.
• Develop metrics, analyze data and report to management to improve productivity, drive operational cost reductions.
• Provides support for ongoing audit and SOX requests from the External Auditors.
• Ensure all Internal and External Controls requirements are met in A/R Services.
• Individual must have a thorough knowledge of Company Rules and Regulations and State Regulations, in order to provide resolution for complex customer issues due to the application process of A/R Services and Payments.
• Additional responsibilities as assigned.
  
  

Minimum Qualifications

• High School Diploma or GED required
• Knowledge of accounting principles and responsibilities
• 3 or more years of related experience required.
• Previous leadership experience a plus
  
  

Compensation Type

Hourly Wage

Compensation Range

Grade 4 - Hourly

$ 54,163.00 - 86,694.00

Primary Work Location

93 Industrial Park Road

Saco, Maine, 04072

United States

Work Environment and Physical Demands Code

I - Indoor

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.