Collections Specialist

Overview

• Responsible for managing industrial collections and billing for large-scale customers in industries such as pulp and paper and other manufacturing plants.
• Focus on the quote-to-cash process, ensuring invoices are accurate on the front end to improve collection success and reduce payment delays.
• Acts as a key point of contact for customers regarding invoicing, payment status, and account issues.

Core Responsibilities

• Manage collections and accounts receivable for high-value industrial customers.
• Review and research invoices that include labor, equipment, and materials charges.
• Run aging reports and proactively follow up on outstanding invoices.
• Contact customers at approximately 30 days past due to confirm invoice accuracy and payment timing.
• Build strong customer relationships and serve as a trusted contact for billing-related issues.
• Investigate reasons for delayed payments and work with internal teams to resolve issues.
• Support the integration of two merging companies and help improve billing and collections processes.
• Assist in cleaning up and improving customer account data and processes within a large customer base.

Customer & Revenue Scope

• Approximately 300 customers, with the top 50 customers generating roughly 70% of revenue.
• Invoice values range from $50,000 to $3.5 million.
• Additional business unit includes approximately 4,000 customers requiring process improvements and collections support.

Ideal Background

• 1–2 years of experience in collections, billing, accounts receivable, or a related accounting function.
• Experience with industrial, manufacturing, construction, or time-and-materials billing environments is highly preferred.
• Understanding of time-and-materials invoicing, pricing structures, and customer contracts.
• Experience with the quote-to-cash process is a plus.
• Strong investigative and problem-solving skills; comfortable researching complex billing issues.
• Ability to function in a role that is part collections, part customer service, and part project management.

Systems & Tools

• Experience with Workday and/or NetSuite is helpful but not required.
• Ability to learn new ERP systems quickly.
• Comfortable running aging reports and tracking payment activity.

Success Factors

• Strong communication and relationship-building skills.
• Comfortable working directly with customers and internal stakeholders.
• Able to challenge and improve inefficient internal processes.
• Detail-oriented with a proactive approach to problem-solving.

Interest in process improvement and potential future AI-driven enhancements to billing and collections workflows