What are the responsibilities and job description for the Collections Specialist position at Energy Systems Southeast?
COLLECTIONS SPECIALIST
Energy Systems Southeast, LLC (ESSE), is currently searching for a Collections Specialist.
Description:
The Collections Specialist will report directly to the Accounts Receivable/Credit Manager and will be responsible for contacting customers (mainly by phone) to establish relationships and follow up on payments for customers’ accounts, assisting customers with payment plans, and assisting in resolving any issues the customer may have with their account.
Typical Duties Include:
- Assist with incoming calls in the collections area
- Collect payment on past-due invoices
- Assist with processing customer credit card payments
- Assist customers with account issues
- Handle account/billing disputes
- Uploading invoices to various portals
- Build Customer relationships
- Reconciling customer accounts
- Monthly aging reports/spreadsheets to upper management
- Other duties assigned by Management
Required Skills & Qualifications:
- AR/Collections experience is a must.
- A sense of urgency and high attention to detail are required for this position
- Demonstrate initiative
- Enthusiasm for customer service
- Dedication to finding solutions in an efficient, professional manner.
- Strong communication (written/verbal) and negotiation skills.
- Excellent organizational skills and attention to detail.
- Excel, Word, & Outlook skills required; Sage/Mas experience a plus
- Analytical mindset to identify root causes and recommend solutions.
- Ability to work independently and as part of a team.
- Results driven, strong work ethic is a must.
- High School Diploma required / College Degree accepted
- Drug-Free Workplace: Must be able to pass a drug test upon hiring and any time during employment (random drug testing with a zero-tolerance policy).
- Consent to background check
Typical Work Environment:
- This position is in traditional office setting.
- The role may involve high-volume outbound calling.
- Fast paced.
- Full Time Position
Company Benefits:
- Company phone, computer and service truck
- Health Insurance Company pays at 50%
- Dental Insurance Company pays at 50%
- Vision Insurance Company pays at 50%
- 401k Company matches 50% up to 6% of your gross salary
- Life Insurance and AD&D
- Short Term Disability
- Long Term Disability
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Cancer Insurance
- Paid Vacation, Holidays
- Competitive pay
Energy Systems Southeast, LLC is a proven name in the power systems industry offering comprehensive emergency power system services to residential and industrial customers throughout the southeast. Over the years as our reputation has grown, our service area has expanded and now includes Alabama, Arkansas, Georgia, Florida, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee and Virginia. Our growth has largely been possible through a single-minded commitment and focus on customer service and expertise. We are committed to investing in our people through training and certification programs.