IT Support Specialist

IT Support Specialist

H.B. Frazer Company | Phoenixville, PA

Full-Time | Minimum 2 Years of IT Support Experience

About H.B. Frazer Company

Founded in Philadelphia in 1906, H.B. Frazer Company is a fourth-generation electrical contractor serving the commercial, institutional, industrial, utility, and communications markets. With multiple locations in Pennsylvania, H.B. Frazer has built a long-standing reputation for technical expertise, quality workmanship, safety, and professional service.

As our company continues to grow and technology becomes increasingly important to our day-to-day operations, we are looking for an IT Support Specialist to help support our employees, systems, and technology infrastructure.

The Role

We are seeking an experienced IT Support Specialist to provide day-to-day technical support to our internal team. This position will be responsible for supporting employees with hardware, software, account access, connectivity, and other IT-related needs while helping maintain a reliable and secure technology environment.

This is primarily an internal-facing IT position. The ideal candidate will have at least 2 years of hands-on IT support experience, strong troubleshooting skills, and the ability to work independently while managing multiple priorities.

What You’ll Do

• Provide Level 1 and Level 2 technical support to employees throughout the organization.

• Troubleshoot desktop, laptop, printer, mobile device, peripheral, and software-related issues.

• Install, configure, deploy, and maintain Windows-based computers and end-user devices.

• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and related services.

• Manage user accounts, password resets, permissions, security groups, and access requests.

• Support employee onboarding and offboarding, including workstation setup, account provisioning, system access, and equipment collection.

• Troubleshoot network connectivity issues involving Wi-Fi, VPN, DNS, DHCP, and TCP/IP.

• Install and maintain approved software, operating system updates, drivers, and security patches.

• Diagnose hardware issues and coordinate equipment repairs, replacements, and upgrades when necessary.

• Respond to and manage internal helpdesk tickets from initial request through resolution.

• Document troubleshooting procedures, solutions, system changes, and recurring technical issues.

• Maintain accurate inventory records for computers, mobile devices, software licenses, and other IT assets.

• Support conference room technology, printers, phones, and other shared office technology.

• Assist with endpoint security, multi-factor authentication, antivirus/EDR tools, and company cybersecurity practices.

• Escalate complex technical issues to senior IT resources, vendors, or service providers when appropriate.

• Assist with IT projects, system upgrades, equipment deployments, and infrastructure improvements.

• Identify recurring technical issues and recommend improvements to systems and processes.

What We’re Looking For

• Minimum 2 years of professional IT support, helpdesk, or desktop support experience required.

• Strong troubleshooting skills in Windows 10 and Windows 11 environments.

• Experience supporting Microsoft 365 and Microsoft Office applications.

• Working knowledge of Active Directory, user accounts, security groups, and permissions.

• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.

• Experience troubleshooting desktops, laptops, monitors, docking stations, printers, and related peripherals.

• Experience working with helpdesk or ticketing systems.

• Ability to prioritize multiple technical issues and follow them through to resolution.

• Strong documentation and organizational skills.

• Ability to communicate technical information clearly to employees with varying levels of technical knowledge.

• Ability to work independently while collaborating with other team members and outside technology partners.

• Strong attention to detail and an understanding of the importance of IT security and confidentiality.

Nice to Have

• Experience with Microsoft Intune or another endpoint/device management platform.

• Experience with Microsoft 365 administration.

• Familiarity with Group Policy.

• Experience supporting VoIP phone systems and mobile devices.

• Familiarity with cybersecurity tools, endpoint protection, MFA, and email security.

• Experience with computer deployment, imaging, and hardware lifecycle management.

• CompTIA A , Network , Microsoft, or other relevant IT certifications.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.

What Success Looks Like

You are someone employees can depend on when technology isn’t working as expected. You take ownership of issues, communicate clearly, stay organized, and work through problems until they are resolved.

This role is a great fit for someone who enjoys hands-on IT work, likes solving a variety of technical problems, and wants to be part of an established Pennsylvania company where technology supports both office and field operations.

H.B. Frazer Company is an Equal Opportunity Employer.