What are the responsibilities and job description for the IT Support Specialist position at Abuzz Technologies?
IT Support Specialist
Company: Abuzz Technologies
Location: Philadelphia, PA
Estimated Pay Range: $45,000–$65,000 per year
Job Type: Full-Time
Workplace: To be confirmed with the employer
About the Company
Abuzz Technologies provides managed IT support and technology services to businesses in Philadelphia and surrounding areas. Its services include help desk support, network management, cloud solutions, cybersecurity, data backups, and business technology consulting.
Job Overview
Abuzz Technologies is seeking a dependable and customer-focused IT Support Specialist to help users resolve technical issues and maintain reliable business technology systems. The ideal candidate will have strong troubleshooting abilities, clear communication skills, and a practical approach to resolving hardware, software, networking, and account-access problems.
Key Responsibilities
- Provide technical assistance to business users through phone, email, remote support, and on-site visits when required.
- Troubleshoot computer hardware, software applications, printers, and network connectivity issues.
- Install, configure, update, and maintain desktop computers, laptops, and related equipment.
- Assist with Microsoft 365, email configuration, user accounts, and password resets.
- Diagnose Wi-Fi, router, connectivity, and basic network performance problems.
- Help maintain antivirus software, endpoint protection, system updates, and security configurations.
- Support cloud services, data backup processes, and basic data recovery procedures.
- Record support requests, troubleshooting steps, and resolutions in the appropriate ticketing system.
- Escalate complex technical problems to senior IT staff or external vendors.
- Explain technical solutions in clear, user-friendly language.
- Follow established procedures for data privacy, access management, and system security.
Required Skills
- Working knowledge of Windows operating systems and common business applications.
- Basic understanding of computer hardware, networking, Wi-Fi, and internet connectivity.
- Ability to troubleshoot software installation, email, printer, and login issues.
- Strong customer service and problem-solving skills.
- Clear written and verbal communication.
- Ability to prioritize multiple support requests and maintain accurate documentation.
- Willingness to learn new technologies and follow technical procedures.
Preferred Qualifications
- Previous experience in IT support, help desk operations, desktop support, or a similar role.
- Familiarity with Microsoft 365, cloud services, and remote troubleshooting tools.
- Knowledge of antivirus tools, endpoint security, and backup solutions.
- Experience supporting small or medium-sized businesses.
- CompTIA A , Network , Microsoft, or equivalent certifications.
Benefits
Potential benefits may include health insurance, paid time off, retirement savings options, and professional development opportunities. Actual benefits and eligibility should be confirmed with the employer.
Equal Employment Opportunity
Employment decisions should be based on relevant qualifications, experience, skills, and business needs, consistent with applicable employment laws.
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Relocation assistance
Work Location: In person
Salary : $45,000 - $65,000