What are the responsibilities and job description for the IT Support Specialist position at JPC Partners?
JPC Partners is looking for 2nd (2pm – 10pm) and 3rd (10pm – 6am) shift onsite Level I IT Support Specialists that will provide technical assistance and support to users experiencing hardware, software, or network issues. This hands-on role is critical for ensuring the smooth operation of an organization’s IT systems and empowering employees to use technology efficiently.
Key Responsibilities
Key Responsibilities
- Respond to user inquiries and support requests regarding computer systems, software, and hardware.
- Diagnoses and troubleshoot technical issues, including hardware, software, network, and peripheral problems.
- Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software.
- Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies.
- Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location.
- Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems.
- Maintain and update technical documentation, including issue logs and solutions.
- Enforce IT policies and procedures to ensure system security and compliance.
- Monitor system performance, conduct regular maintenance, and apply software patches and updates.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Assist with onboarding/offboarding processes for employees.
- Stay current with technological advancements and recommend improvements.
- Experience in IT support, help desk, or technical troubleshooting roles.
- Strong knowledge of PC operating systems (Windows, macOS), networking basics, hardware troubleshooting, and VOIP.
- Able to evaluate network performance and make necessary recommendations.
- Familiarity with ticketing systems, remote support tools, and IT asset management platforms.
- Proficient with SolarWinds platform.
- Excellent communication and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving and organizational skills.
- CompTIA A , Network , Security certification is desirable.
- Microsoft Certified Professional (MCP) desired.
- Warehouse or Logistics Industry experience desired.