What are the responsibilities and job description for the Forge Host & Client Journey Specialist position at Gummi World?
The Role
As our Forge Host, you are the guardian of the first impression and the architect of the final one. You aren’t just "manning a desk"—you are the face of The Forge. You create genuine connections, guide our community through their longevity journey, and transform curious visitors into long-term members.
This role is a high-vibe blend of hospitality, strategic sales, and wellness advocacy. You are here to tell our story, build our tribe, and ensure every person who walks through our doors feels like the most important person in the room.
Who You Are
The Ultimate Connector: You have a "steel trap" memory for names, faces, and personal details. You make people feel seen.
Assertively Friendly: You’re comfortable initiating the "big conversations." You don’t just explain memberships; you help people commit to their goals.
A Wellness Advocate: You live the lifestyle. You’re passionate about fitness and the science of recovery.
Proactive & Polished: You see a need before a client does. You keep our environment elevated, organized, and "on-brand" at all times.
Socially Savvy: You’re comfortable jumping on an IG Story or capturing a quick "behind the scenes" moment for the community.
Your Mission (Key Responsibilities)
Ignite the Experience: Greet every client with warmth and energy. You set the "temperature" for the entire studio.
Master the Circuit: Educate clients on our full Elemental Circuit—from Group Classes to our Cryo and Fire rooms.
Drive Growth: Confidently manage leads and convert walk-ins into members. You’re comfortable "asking for the close" because you believe in the value we provide.
Operational Excellence: Manage scheduling, check-ins, and studio aesthetics with precision.
Brand Ambassador: Assist with in-studio promotions, events, and social media content to keep our community buzzing.
What Success Looks Like
Members walk in and immediately feel a sense of belonging.
Our conversion rates stay high because you guide leads with confidence and clarity.
The front desk feels like a premium concierge service, not a transaction counter.
You are a proactive contributor to our growth, always bringing fresh ideas to the table.
Bonus Points If You Have
Experience in boutique fitness, wellness, hospitality, or luxury retail
Sales or customer experience background
Personal interest in fitness, recovery, nutrition, or holistic health
Social media comfort (IG stories, reels, client engagement)
Why You’ll Love Working Here
Be part of a tight-knit, health-driven community
Work in an inspiring, high-vibe environment
Opportunity to grow into sales, marketing, or operations roles
Free or discounted access to gym and wellness services