What are the responsibilities and job description for the Front Desk Supervisor position at Gulph Creek Hotels?
Homewood Suites by Hilton
SUMMARY
The Front Desk operations and supports daily hotel functions while delivering exceptional guest service. This role ensures compliance with brand standards, oversees Front Desk and Night Audit operations, assists the Sales team as needed, and serves as a role model by demonstrating professionalism, adaptability, and strong leadership in a fast-paced hospitality environment.
RESPONSIBILITIES
- Lead daily Front Desk, and Night Audit operations
- Serve as Manager on Duty as scheduled
- Respond to guest requests, concerns, service recovery issues, and online guest surveys
- Follow up with extended-stay guests and ensure extended-stay logs are completed accurately and consistently
- Assist with staff scheduling to ensure proper coverage
- Assist with ordering supplies and materials
- Handle in-house guest balances and notify management of potential liabilities
- Balance cash, credit card, and ledger accounts; perform audit functions as assigned
- Ensure all Front Desk reports, logs, and binders are accurate and up to date
- Ensure Front Desk team members are enrolled in and actively using Kipsu throughout their entire shift
- Assist the Sales team with administrative support as needed
- Assist with covering shifts when necessary
- Maintain high standards of professionalism, attendance, appearance, and safety
QUALIFICATIONS
- Proficiency in PEP and Kipsu required
- Ability to multitask and prioritize effectively in a fast-paced environment
- Demonstrated ability to work independently while following direction and established procedures
- Demonstrated ability to adapt effectively to diverse backgrounds and personalities among employees and guests
- Previous Front Desk or supervisory hotel experience preferred
- Strong communication, organizational, and problem-solving skills
OTHER
- Other duties as assigned