Front Desk Supervisor

Homewood Suites by HiltonSUMMARYThe Front Desk operations and supports daily hotel functions while delivering exceptional guest service. This role ensures compliance with brand standards, oversees Front Desk and Night Audit operations, assists the Sales team as needed, and serves as a role model by demonstrating professionalism, adaptability, and strong leadership in a fast-paced hospitality environment.RESPONSIBILITIESLead daily Front Desk, and Night Audit operationsServe as Manager on Duty as scheduledRespond to guest requests, concerns, service recovery issues, and online guest surveysFollow up with extended-stay guests and ensure extended-stay logs are completed accurately and consistentlyAssist with staff scheduling to ensure proper coverageAssist with ordering supplies and materialsHandle in-house guest balances and notify management of potential liabilitiesBalance cash, credit card, and ledger accounts; perform audit functions as assignedEnsure all Front Desk reports, logs, and binders are accurate and up to dateEnsure Front Desk team members are enrolled in and actively using Kipsu throughout their entire shiftAssist the Sales team with administrative support as neededAssist with covering shifts when necessaryMaintain high standards of professionalism, attendance, appearance, and safetyQUALIFICATIONSProficiency in PEP and Kipsu requiredAbility to multitask and prioritize effectively in a fast-paced environmentDemonstrated ability to work independently while following direction and established proceduresDemonstrated ability to adapt effectively to diverse backgrounds and personalities among employees and guestsPrevious Front Desk or supervisory hotel experience preferredStrong communication, organizational, and problem-solving skillsOTHEROther duties as assigned

Salary : $17 - $18