Social Attendant

Position:                     Social Attendant Job (Manager's Reception)

FLSA Class:               Hourly Non-exempt

Reports to:                 Front Office Manager (FOM)

Job Summary:

The Social Attendant is responsible for the preparation and presentation of the complimentary appetizers provided to our hotel guests Monday-Wednesday evenings. This person must have good communication skills and work well in a fast-paced position with constant customer contact.

Duties and Responsibilities:

❑        Set up the Social Buffet as assigned.

❑        Maintain a clean buffet and dining area. Wipe dining tables as guests depart.

❑        Monitor, cook and stock all breakfast items throughout the shift.

❑        Follow all food, health and safety procedures at all times including the wearing of disposable gloves while handling food and washing hands regularly.

❑        Stock the designated quantity of paper supplies, plastic utensils, plates, and bowls required for service.

❑        Monitor and maintain the correct temperature of food at all times.

❑        Remain professional in appearance and conduct at all times.

❑        Ensure smooth guest service each morning.

❑        Complete all closing duties as directed.

❑        Accept personal responsibility for actions and decisions taken.

❑        Clean up any spills immediately or on a timely basis.

❑        Clean and sanitize service lines, beverage dispensing equipment and other equipment as directed.

❑        Communicate with management issues regarding safety and service in a timely manner.

❑        Respond in a courteous and prompt manner to all guest question and/or concerns.

❑        Understand and respond to guests’ needs and ensure a high level of guest satisfaction.

❑        Be a Brand Ambassador of A&R’s Culture, Mission and Values

❑        Other duties as assigned by management.

Requirements:

❑        Background in food and beverage service preferred but not required.

❑        Excellent organization and time management skills

❑        Excellent guest service skills

❑        Highly energetic and motivated individual

❑        Excellent interpersonal and communication skills with strong customer/client focus essential

❑        Strong problem-solving skills

❑        Ability to work in a fast-paced, high pressure environment

❑        Ability to shift and manage multiple priorities

Other Skills Required:

❑        Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; frequent bending, stooping and/or kneeling

❑        Mathematical:  Must be able to use basic mathematical techniques

 Applicant must be 21 years of age - Social Attendant will be serving beer and wine to guests.