HousekeeperExecutive

Position:                     Housekeeping Supervisor

FLSA Class:               Hourly Non-Exempt

Reports to:                 Assistant General Manager/General Manager

Job Summary:

A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest room and public areas for property cleanliness and quality control he /she can help in setting department targets and objectives in absence of the Executive Housekeeper and assisting his/her direct supervisor in all areas of the housekeeping department.

Duties and Responsibilities:

❑        Oversee housekeeping operations in the hskp manager absence

❑        Inspect assigned rooms and ensure they are cleaned to standards

❑        Oversee Laundry Operations

❑        Ensure everyone in the department is trained and using Quore on a daily basis

❑        Operate within departmental budgets through effective stock and cost controls and well managed schedules

❑        Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

❑        Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

❑        Ensure team members have an up-to-date knowledge of all room categories and amenities

❑        Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

❑        Ensure staffing levels cover business demands

❑        Ensure ongoing training

❑        Manage staff performance issues in compliance with company policies and procedures

❑        Recruit, manage, train and develop the Housekeeping/Laundry team

❑        Complete linen inventory for the hotel

❑        Maintains data and information for property management systems

❑        Assist other departments wherever necessary

❑        Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience:

❑        At least 1 years of experience in housekeeping/laundry and previous experience of managing a department and or related experience

❑        Prior successful performance as a Housekeeper

❑        A high school certificate or equivalent

❑        Excellent leadership, interpersonal and communication skills

❑        Committed to delivering high levels of customer service

❑        Ability to work under pressure

❑        Excellent grooming standards

❑        Flexibility to respond to a range of different work situations

❑        Entry level , with computers and computer programs, including Microsoft Office

❑        Strong organizational, budget management, and problem-solving skills

❑        Strong communication skills

❑        A passion for delivering exceptional levels of guest service

Other Skills Required:

Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; may  require frequent bending, stooping and kneeling

Mathematical: Must be able to use basic mathematical techniques including  percentages and ratios