Gulf Coast JCB - Inside Sales Representative

Company Profile

Gulf Coast JCB is the authorized JCB dealer for South Louisiana, committed to delivering industry-leading products, responsive support, and a customer experience rooted in honesty, urgency, and professionalism. We invest in our people and offer highly competitive compensation for individuals with the drive to excel personally and professionally.

Position Summary

The Inside Sales Representative supports Gulf Coast JCB’s machine sales coverage by providing exceptional customer service and proactive sales support. This role manages inbound and outbound customer interactions, promotes JCB products, generates quotes, closes sales opportunities, and supports Outside Sales.

Position Type: Full Time, Exempt

Major Tasks, Responsibilities & Key Accountabilities

Sales & Customer Interaction

• Handle inbound sales inquiries via phone and email.
• Make outbound calls to prospects and existing customers.
• Understand customer needs and recommend equipment solutions.
• Deliver accurate product information.
• Prepare quotes and follow-up to close sales.
• Process sales orders accurately.
• Support Outside Sales with lead generation and customer follow-up.

Customer Relationship Management

• Build and maintain strong customer relationships.
• Ensure high customer satisfaction through responsive communication.
• Handle customer concerns professionally.
• Maintain detailed CRM records.
• Provide regular sales activity updates to management.

Marketing & Promotion

• Create and publish approved social media or digital content.
• Monitor industry trends to support marketing efforts.
• Stay current on JCB product knowledge.

Operational Coordination

• Coordinate with operations for equipment delivery.
• Collaborate with the Gulf Coast JCB team to maintain a high-quality customer experience.

Qualifications

• Minimum 2 years inside sales or parts/service sales experience, preferably in equipment or rental.
• Strong customer service mindset.
• Excellent verbal and written communication skills.
• Effective multitasking and time-management skills.
• Proficiency with CRM systems and Microsoft Office.
• Strong problem-solving ability and attention to detail.
• Ability to work independently and as part of a team.

What It Means to Work at Gulf Coast JCB

Inside Sales is a critical part of our customer experience. You are often the first and most frequent point of contact for customers. We value proactive, customer-focused, reliable individuals driven to win the right way.

Gulf Coast JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/ en-gb/about/careers.