General Manager

GUI Steakhouse | New York City

GUI Steakhouse is seeking an experienced and service-driven General Manager to lead front-of-house operations at our award-winning Times Square restaurant. This role is responsible for upholding the highest standards of hospitality, operational excellence, and team culture while managing a high-volume, fine-dining environment.

The General Manager works closely with ownership and senior leadership to ensure consistency in service, financial performance, and guest experience, while fostering a respectful, professional, and collaborative workplace.

• A seasoned hospitality leader with a strong foundation in NYC fine dining or Michelin-caliber restaurants

• Detail-oriented, quality-driven, and highly organized

• Passionate about people, food, and service, with the ability to build lasting relationships with both guests and staff

• Comfortable implementing and maintaining systems, SOPs, and service standards

• Confident communicator who leads with presence, accountability, and empathy

• Proactive problem-solver who thrives in a fast-paced, high-expectations environment

Front-of-House Leadership & Operations

• Lead all FOH operations, including hiring, onboarding, training, scheduling, and performance management

• Uphold service, product, and ambiance standards in alignment with GUI’s brand and fine-dining identity

• Maintain labor efficiency while meeting service demands and budgetary goals

• Oversee payroll, scheduling, inventory, and ordering in coordination with leadership

Guest Experience & Relationship Management

• Actively engage with guests to cultivate regulars, VIP relationships, and elevated dining experiences

• Manage guest communication across email, reservation platforms, and review channels

• Resolve guest concerns with professionalism, discretion, and hospitality-first judgment

Training, Culture & Team Development

• Train, coach, and mentor FOH managers and staff to consistently perform at a high level

• Lead by example, reinforcing GUI’s service philosophy and core values

• Foster a respectful, supportive, and accountable work environment that encourages growth and retention

Compliance, Facilities & Standards

• Ensure full compliance with NYC and NYS health, safety, labor, and liquor regulations

• Maintain an A letter grade from the NYC Department of Health

• Conduct regular DOH walk-throughs with FOH and BOH leadership

• Oversee facilities maintenance, follow established checklists, and communicate issues in real time

Financial Performance & Sales

• Drive sales through thoughtful service leadership, staff education, and guest engagement

• Monitor operational performance and support top-line revenue growth across all meal periods

• Minimum 5 years of General Manager or senior FOH management experience in NYC

• Michelin-starred or equivalent fine-dining experience required

• Proven ability to manage high-volume service with elevated standards

• Strong leadership and conflict-resolution skills

• Experience managing teams of up to 20 FOH staff

• Proficiency with POS systems, scheduling platforms, and operational reporting

• Deep understanding of food safety, service standards, and guest relations

• Salary starting at $90,000 , negotiable based on experience

• Health Insurance

• Paid Time Off

• 401(k)

• Commuter Benefits

• Potential Performance Bonuses

• Dining Discounts