Help Desk Technician

Position Summary

The IT Helpdesk Technician provides first-line technical support to company employees, ensuring the reliable operation of computer systems, hardware, software, and network connectivity. This role requires a strong understanding of Microsoft 365, Windows environments, and end-user support best practices. The ideal candidate will have excellent troubleshooting skills, clear communication abilities, and a proactive approach to problem-solving.

Key Responsibilities

• Provide timely and professional technical support to end users via phone, email, and in-person.
• Install, configure, and maintain Windows desktop and laptop systems.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Troubleshoot and resolve network connectivity issues involving wired, wireless, and VPN connections.
• Manage user accounts and access permissions through Active Directory and Microsoft 365 Admin Center.
• Set up and maintain printers, scanners, and other peripheral devices.
• Ensure proper documentation of support requests, resolutions, and system configurations.
• Assist in maintaining IT inventory of computers, software licenses, and accessories.
• Escalate complex issues to senior IT staff or vendors as appropriate.
• Participate in maintaining and improving cybersecurity and data protection practices.

Required Qualifications

• Associate degree in Information Technology or related field, or equivalent work experience.
• 1–3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows 10/11, Microsoft 365, and common desktop applications.
• Understanding of TCP/IP networking, DNS, DHCP, and Wi-Fi troubleshooting.
• Experience with Active Directory, Group Policy, and user access control.
• Basic knowledge of printer and peripheral device setup and maintenance.
• Excellent verbal and written communication skills — able to explain technical issues clearly to non-technical users.
• Strong organizational skills and attention to detail.
• Customer-focused attitude with a commitment to timely and effective problem resolution.

Preferred Qualifications

• Experience with remote desktop tools (e.g., AnyDesk, Remote Desktop, or similar).
• Familiarity with ticketing systems (e.g., Spiceworks, ManageEngine, or Jira Service Management).
• Basic understanding of IT security principles and best practices.
• CompTIA A , Network , or Microsoft Certified: Modern Desktop Administrator Associate certification.

Working Conditions

• On-site position with occasional after-hours support requirements.
• May involve lifting and moving computer equipment (up to 40 lbs).

Job Types: Full-time, Permanent

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $40,000 - $50,000