What are the responsibilities and job description for the Help Desk Analyst position at Lensa?
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Description
Our client is seeking a Bilingual help desk analyst to provide IT support to end user across North America. This position will be onsite 5 days a week in the Greensboro location. Key Responsibilities - Diagnose and resolve technical issues for products and services. - Deliver prompt, professional support to customers through phone, email, and chat. - Guide customers through step-by-step solutions to address their concerns. - Escalate advanced or specialized issues to the appropriate support teams. - Record all customer interactions, troubleshooting steps, and resolutions in the help desk system. - Conduct follow-ups to confirm full resolution and customer satisfaction.
Skills
helpdesk, app support, customer service, help desk, windows, windows 10
Top Skills Details
helpdesk, app support,customer service,help desk,windows
Additional Skills & Qualifications
Proven experience in a customer service or technical support role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using help desk software and other relevant tools. Flexibility to work various shifts, including evenings and weekends.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of GREENSBORO, NC.
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in GREENSBORO,NC.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Description
Our client is seeking a Bilingual help desk analyst to provide IT support to end user across North America. This position will be onsite 5 days a week in the Greensboro location. Key Responsibilities - Diagnose and resolve technical issues for products and services. - Deliver prompt, professional support to customers through phone, email, and chat. - Guide customers through step-by-step solutions to address their concerns. - Escalate advanced or specialized issues to the appropriate support teams. - Record all customer interactions, troubleshooting steps, and resolutions in the help desk system. - Conduct follow-ups to confirm full resolution and customer satisfaction.
Skills
helpdesk, app support, customer service, help desk, windows, windows 10
Top Skills Details
helpdesk, app support,customer service,help desk,windows
Additional Skills & Qualifications
Proven experience in a customer service or technical support role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using help desk software and other relevant tools. Flexibility to work various shifts, including evenings and weekends.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of GREENSBORO, NC.
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in GREENSBORO,NC.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Salary : $16 - $18