Alarm Dispatcher

About Us:

Guardian Security was founded in 1976, and we have been serving Washington State with their life and property protection needs since then - for nearly 50 years! We are locally owned and operated, with four offices located in Yakima, Tacoma, Bellingham, and in the SODO district of Seattle.

To learn more about us, visit https://www.guardiansecurity.com/  

Kindness – Growth Mindset – Technical Excellence – Safety – Predictable Success – Customer Heroes

Position Summary:

Guardian's Central Station is seeking an Alarm Dispatcher for the day, swing, and graveyard shifts at our location in SODO Seattle. The role involves processing over-the-phone requests, dispatching for various alarm events, and accurately evaluating alarm signals.

Pay: 

• $21.30-$22.00 per hour

The following schedules are available: 

• Day (6:30 AM-2:30 PM)
• Graveyard (10:30 PM - 6:30 AM)
• Swing (1:00 PM - 11:00 PM)

Work Location: 

• In person at our Seattle location (1743 1st Ave S Seattle WA 98134)
• The station is a 24/7, 365 day operation with on-site attendance required.

Core Duties:

• Processing over-the-phone requests
• Dispatching on Fire, Security, Medical, and Life/Safety alarm events
• Comprehend and evaluate alarm signal events quickly and accurately
• Review account signal traffic history accurately and quickly
• Relay account/signal information in a complete and informationally dense manner

This list is not exhaustive. Other duties, responsibilities, and activities may change or be assigned as needed.

Key Competencies:

• Embodiment of our Core Values: Kindness, Safety, Customer Hero, Technical Excellence, Predictable Success, Growth Mindset.

• Very detail-oriented, meticulous work ethic with desire to produce quality work output.

• Ability to work independently and problem solve.

• Must be comfortable communicating with any individuals, using any method of communication.

Benefits:

• Health, Vision, and Life Insurance premiums paid for by Guardian

• Low-cost Dental Insurance

• 401(k) with company match after 1 year

• AD&D insurance

• Employee assistance program (EAP)

• Flexible spending account (FSA)

• Paid time off that builds with tenure (Year 1 - 88 hours, after Year 1 - 128 hours)

• Tuition reimbursement/PAID Professional Development PTO (24 hours that renews every year!)

Computer Skills:

• Intermediate or higher technical skills when using computers is required.

 Work Environment:

While performing the duties of this job, the employee works in a remote setting, typically from a home office or other suitable location. The environment generally includes access to standard office equipment, reliable internet connection, and a quiet space conducive to focused work. Lighting, temperature, and noise levels may vary depending on the employee’s chosen workspace. 

This job is 99% sedentary and it uses fingers, hands, arms when working with mouse, keyboard, and monitors. Close vision and distance vision are necessary. While performing the duties of this job, the employee may regularly lift and/or move up to 10 pounds and occasionally will lift and/or move up to 25 pounds.

Equal Employment Opportunity: We are committed to creating a diverse and inclusive workplace and encourage all qualified candidates to apply. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by applicable law.