What are the responsibilities and job description for the Dispatcher position at Augment?
Join Augment and Help Keep America’s Waste Trucks Moving
At Augment Human Resource Services, we provide high-volume staffing solutions for the waste, recycling, and environmental services industry. Our people power the daily operations that keep neighborhoods clean and communities running.
We’re hiring a Dispatcher to coordinate daily route operations for drivers servicing residential, commercial, and industrial waste accounts. In this critical role, you’ll be the communication hub between drivers, supervisors, and customers—making sure service runs safely, efficiently, and on time.
What You’ll Do
As a Dispatcher, you’ll play a vital role in managing the logistics behind waste collection. You’ll schedule drivers, monitor routes, respond to issues in real-time, and support both field operations and customer service teams.
Key Responsibilities
At Augment Human Resource Services, we provide high-volume staffing solutions for the waste, recycling, and environmental services industry. Our people power the daily operations that keep neighborhoods clean and communities running.
We’re hiring a Dispatcher to coordinate daily route operations for drivers servicing residential, commercial, and industrial waste accounts. In this critical role, you’ll be the communication hub between drivers, supervisors, and customers—making sure service runs safely, efficiently, and on time.
What You’ll Do
As a Dispatcher, you’ll play a vital role in managing the logistics behind waste collection. You’ll schedule drivers, monitor routes, respond to issues in real-time, and support both field operations and customer service teams.
Key Responsibilities
- Dispatch drivers to assigned routes and monitor real-time progress to ensure service completion.
- Adjust schedules and routes as needed to accommodate staffing levels, equipment availability, and service priorities.
- Act as the main point of contact for drivers throughout the day; communicate route changes, delays, or safety concerns.
- Track and input route data into dispatching systems or software.
- Respond to service inquiries, customer complaints, or missed pickups by coordinating corrective action with drivers and supervisors.
- Maintain accurate logs of driver hours, service incidents, and daily activities.
- Communicate with maintenance and operations teams regarding equipment status or breakdowns.
Salary : $18 - $21
