Sales & Service Manager

2. Sales & Service Manager

Priority: Highest / immediate need. They actually need this person before adding significant technician headcount because the role will take operational/service-management work off their senior technicians.

Compensation:
Likely $75K–$90K base, with approximately $85K as the target. The final compensation structure had not yet been completely decided during the call.

Important: Despite the title, this is not primarily a traditional salesperson right now. It is much closer to a Crane Sales Service Manager / Service Operations Manager.

The company currently has more business than it can handle and has actually stopped marketing because of capacity constraints. Eventually this person will help generate new sales, but initially the role is about managing existing service demand and freeing technicians from administrative/service-management work.

Core responsibilities include:

• Reviewing completed crane inspections
• Identifying repairs/problems from inspection results
• Determining which crane parts are required
• Sourcing and ordering specialized crane parts
• Preparing/coordinating estimates
• Communicating with engineers/vendors when parts or specifications aren't straightforward
• Following parts and repairs through completion
• Managing customer/service follow-up
• Eventually developing new sales/business
• Taking workload away from senior technicians so they can focus on field work

The difficult requirement is existing crane knowledge. Ordering crane components is complex enough that they don't believe they can simply hire a general service manager and quickly teach them the equipment.

Ideal candidate: A strong target could actually be an experienced crane technician who wants to get out of constant field work, weekends, nights, and heavy travel and transition into a more managerial/customer-facing position. Andrew specifically said this is a common career progression in the industry: technician → sales/service.