What are the responsibilities and job description for the Impound Lot Attendant position at Guardian Fleet Services?
Position Summary
The Impound Lot Attendant is responsible for assisting all administrative and customer‑service functions related to impounded vehicles. This includes processing vehicle releases, maintaining accurate records, collecting payments, ensuring compliance with company, state, and municipal regulations. The Impound Attendant serves as the primary point of contact for customers retrieving vehicles and plays a key role in maintaining an organized, secure impound operation.
Essential Duties and Responsibilities
Receive, inspect, and log vehicles entering the impound lot
- Accurately record vehicle information, condition, and inventory of contents
- Safely move and park vehicles within the lot
- Maintain organized and secure storage of all impounded vehicles
- Greet customers and assist with vehicle release procedures in a professional manner.
- Answer phones, respond to inquiries, and provide general support.
- Communicate with law enforcement, towing companies, and internal staff
- Monitor lot security and report any suspicious activity or damage
- Perform routine lot maintenance, including cleanliness and hazard removal
- Complete required paperwork and maintain accurate digital or manual records
- Follow all safety protocols and company procedures
Qualifications
- Reliable, strong customer service and professional demeanor
- Ability to handle difficult or emotional customer interactions professionally.
- Ability to understand and apply state and local impound regulations.
- Strong multitasking abilities
- Ability to work independently and as part of a team
- Works well under pressure
- Computer literate
- Acceptable background check and drug screening.
Physical Requirements:
- Sit or stand for extended periods (up to 8–10 hours depending on shift).
- Walk throughout the office and impound yard as needed.
- Perform repetitive hand and wrist motions when typing or handling documents.
- Comfortable working outdoors in all weather conditions
Benefits Offered:
- Paid Time Off & Paid Holidays
- Medical, Dental, & Vision Plans
- $15K Employer paid Life and AD&D
- 401(k) Plan
- Short Term Disability & Long-Term Disability
- Hospital Indemnity
- Cancer plan
- Accident Insurance
- Employee Assistance Program
- Employee Referral Bonus
EEOC Policy Statement - We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.
We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.
Salary : $15,000