What are the responsibilities and job description for the Dispatcher position at Guardian Fleet Services?
Dispatcher/Customer Service
We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.
We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.
We are the biggest transportation and towing company throughout Florida, Georgia and Texas, so in order to excel in this position all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.
Qualifications
Qualifications
- High school diploma or equivalent qualification is required.
- Excellent communication and interpersonal skills.
- Ability to answer multiple phone calls in a busy setting
- Ability to read and write in English
- Accurate data entry
- Computer literate
- Knowledge or Towbook software a plus!
Responsibilities
- Provide customer service excellence with each and every call
- Politely answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units
- Operate and manage a multi-line telephone console system.
- Direct tow truck drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs and supervise the routes when needed.
- Prioritize and organize calls according to urgency.
- Providing customers with pricing information and respond to any queries they may have.
- Process customer payments
- Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
- Other duties as assigned
Benefits Offered:
- Medical
- Dental
- Vision
- Short Term Disability
- Long Term Disability
- Company paid $15,000 Life insurance
- Voluntary life Insurance
- 401(k)
- Accident Insurance
- Paid Time Off
- Holiday Pay
- Employee Assistance Program
- Referral Bonus $1000.00 offered to employees
About Us
Guardian Fleet Services was formed as a consolidation of Kauffs Transportation Systems, Crockett’s Towing and Recovery, Ace Towing and Recovery, A Superior Towing, Professional Towing and Recovery, American Imports and Auto Parts, Alligator Towing and Transport, Emerald Towing, Sapps Wrecker in GA, Euless B&B Wrecker in TX and Roberts Heavy Duty Towing and Recovery in KY.
EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.
Guardian Fleet Services was formed as a consolidation of Kauffs Transportation Systems, Crockett’s Towing and Recovery, Ace Towing and Recovery, A Superior Towing, Professional Towing and Recovery, American Imports and Auto Parts, Alligator Towing and Transport, Emerald Towing, Sapps Wrecker in GA, Euless B&B Wrecker in TX and Roberts Heavy Duty Towing and Recovery in KY.
EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.
Salary : $15,000