What are the responsibilities and job description for the Dispatcher position at Top Tech Mechanical Services, Inc.?
The prospective candidate must possess excellent interpersonal skills, great communication skills, multi-tasking, and attention to detail skills. They must be able to serve as a liaison between customers and HVAC technicians during service and installation jobs. In addition, a dispatcher must be able to make judgment calls regarding the best plan of action for a particular job.
- Provide excellent customer service by answering general questions regarding services, pricing, warranties, etc.
- Schedule and monitor daily technician schedule
- Dispatch work orders to field technicians according to priority and location
- Monitoring technicians travel by tracking vehicles on GPS trackers
- Contact customers to confirm next-day appointments
- Contact customers if technician will not meet the time originally promised
- Respond to e-mail/website inquiries
- Source parts for field technicians
- Coordinate warranty registrations
- Communicate with field technicians regarding any issues
- Assist accounting with invoicing, or payment processing
Position Requirements:
- High School Diploma or GED preferred
- Minimum 1 year of dispatching experience, preferably in HVAC or related industry
- ServiceTitan software experience
Skills Needed:
- Excellent Communication Skills
- Minimum 1 year of dispatching experience, preferably in HVAC or related industry
- Multi-Tasking skills are a must
- Be able to work in a fast pace environment
- Basic computer proficiency, particularly with Microsoft applications
- Experience with HVAC terminology a plus
The position is a full-time position – 40 hours per week-Monday through Friday
Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.
Salary : $30,700 - $38,900