What are the responsibilities and job description for the Dispatcher position at Creative MultiCare, LLC?
Creative MultiCare is looking to hire a full-time Dispatcher Service Representative in INSERT. No experience necessary!
Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to training and quality to produce the best results.
The Dispatcher is crucial in ensuring the smooth operation of our dispatch processes.
Job Description:
- Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner
- Communicate with and update customers based on the daily service schedule
- Handle customer inquiries with professionalism
- Manage a large amount of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives
- Provide information about our services
- Build sustainable relationships with both customers and technicians
- Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs
- Meet personal/team qualitative and quantitative targets
Our Benefits Include:
- Weekly pay
- Paid time off
- On-the-job paid training
- Health, dental, and vision insurance
- 401(k) matching with immediate vesting
- Supplemental insurance packages
Job Requirements:
- Previous experience in a similar role is preferred, but not required
- Excellent written and verbal communication skills
- Positive and professional demeanor with great interpersonal skills
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Attention to detail and a commitment to maintaining accurate records
- Must be able to read, write, understand, and speak English
- Bilingual is a plus, but not required
- Must pass pre-employment background check