Medical Billing Specialist - Revenue

Medical Billing Specialist - RevenueLocation

Livermore, CA

Onsite Flexibility

Onsite

Contract Details

• Position Type: Contract
• Start: ASAP, pending successful completion of screenings
• Pay Rate: $25.00 / Hour (USD)
• Shift / Schedule: Monday Friday, 7:30 AM 4:00 PM PST
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Customer Accounts Specialist is within the Revenue Cycle Management team located in Livermore, California. In this role, you will be responsible for handling inbound calls regarding questions on billing statements and the follow-up of outstanding patient balances. Working knowledge of billing, insurance, and interpreting EOB's is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining the quality and production standards set for the position. This job description will be reviewed periodically and is subject to change by management.

Key Responsibilities

• Communicate with up to 50 patients each day through phone calls and emails professionally and courteously
• Handle a variety of inquiry categories, including questions about patient statements, billing, and general questions
• Help reconcile patient accounts to ensure the correctness of patient statements; has a working knowledge of Medicaid and Medicare programs and commercial insurances
• Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA)
• Able to explain a billing statement and methodology
• Maintain accurate and complete records concerning collection activity on all accounts according to company procedures
• Process requests quickly, accurately, and consistently with general supervision
• Submit adjustment/refund requests if needed
• Keep management informed of areas of concern and problems identified
• Assist in monthly closing by assuring all appropriate information is entered into the system
• Process credit card payments
• Monitor hardship applications
• Process correspondence, as assigned
• Perform other related duties as assigned
• Follow all HIPAA guidelines

Education Requirements

• High school diploma or equivalent required

Required Skills

• Strong verbal and written communication skills
• Knowledge of Revenue Cycle Customer Billing
• Detail-oriented with a focus on exceptional customer service
• Strong time management skills and the ability to manage individual assignments
• Ability to work in a team environment
• Strong attention to detail
• Ability to work with and maintain confidential information
• Experience with Microsoft Office - Word, Excel, PowerPoint required
• Familiarity with performance metrics and the ability to meet identified targets required
• Strong customer service skills and professional demeanor required
• Working knowledge of HIPAA and the Affordable Care Act
• Must have an aptitude for problem-solving and staff coaching/training
• Must be able to communicate both written and oral in a professional business manner
• Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees
• Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions
• Analytical skills are required

Preferred Skills

• Secondary education or Medical Certification
• Experience in the healthcare industry preferred
• Knowledge of customer relationship management (CRM) tools and related analytics is desired
• Excellent oral and written communication skills preferred

About the Client

Leading healthcare innovator dedicated to improving lives worldwide through a diverse portfolio of medical devices, diagnostics, and nutrition products.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-05361

#gttic #gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015