HR Service Center Representative

HR Service Center RepresentativeLocation

Framingham, MA

Onsite Flexibility

Remote

Contract Details

Position Type: Contract Start: May 26 Pay Rate: $22.00 / Hour (USD) Shift / Schedule: 12:00 PM 8:00 PM EST Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The HR Service Representative serves as a primary resource for the Distribution and Fulfillment Centers at all levels contacting HRXPRESS. They will provide information regarding company-specific HR policies and/or procedures while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.

Key Responsibilities

• Respond to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contact (phones, emails, dashboard reports)
• Document summary details of calls and processing in case management system (Service Now)
• Comply with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA, and legislative sick policies
• Utilize policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services
• Perform accurate and timely administration of leave of absences, using dashboard reports to capture workload
• Cross-train to support business needs
• Perform special projects as assigned

Required Skills

• Ability to multitask and work in a fast-paced environment
• Strong communication, organizational, and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Knowledge of HR policies, procedures, and systems
• Experience working on a team and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure
• Strong attention to detail

Education Requirements

• High school diploma or equivalent experience required
• Bachelor's degree preferred
• 1 2 years of related experience preferred

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Work Environment / Physical Requirements

• 100% remote role
• Candidate must be able to support EST hours
• Role requires managing inquiries through multiple contact modes (phone, email, dashboard reports)

Important Notes

• Top candidates will be asked to complete a HireVue interview
• This is not a temp-to-perm position
• Candidate must indicate location on resume and confirm ability to support EST hours (12:00 PM 8:00 PM)
• Open enrollment support role

About the Client

A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores in nine countries and four e-commerce sites, the company offers various products at unbeatable prices. The company is committed to creating an inclusive workplace and being a responsible corporate citizen.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number

26-04544

#gttic #gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015