What are the responsibilities and job description for the HR Service Center Representative - Junior position at TalentBurst, an Inc 5000 company?
HR Service Center Representative
Framingham, MA 01701
4 Months
Pay Rate: $22/Hour on W2
Description
- Previous HR experience is preferred, or candidates who have a want to move into more of an HR type of position
- This group focuses on leave of absence, disability and unemployment type of questions.
- 100% Remote role.
- Ability to multitask
- Strong attention to details.
The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.
Duties & Responsibilities:
- The majority of the workday will involve administrative processing tasks, such as managing emails and faxes, reviewing documentation, handling case management activities, and preparing and sending out documents.
- This role requires someone who is comfortable performing repetitive tasks and maintaining focus while completing detailed, routine work for extended periods.
- Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
- Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
- Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.
Minimum Requirements:
- High School Diploma or equivalent experience
- Bachelors preferred
- 1-2 years of related experience preferred
- Ability to multi-task and work in a fast-paced environment
- Strong communication, organizational and interpersonal skills
- Exceptional customer service and follow-through skills
- Ability to maintain confidentiality and apply privacy requirements.
- Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
- Knowledge of HR policies, procedures, and systems
- Experience working on a team, and remaining flexible
- Knowledge retention and recall
- Self-sufficient utilization of resources
- Ability to work under pressure
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Salary : $22