Accounts Receivable Agent

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food as well as access to our fitness center and indoor pool!

About the Role:

The Accounts Receivable Agent plays a critical role in managing and optimizing the cash flow of organizations within the accommodation and food services industry. This position is responsible for accurately processing incoming payments, maintaining detailed records of customer accounts, and ensuring timely collection of outstanding invoices. The role requires close collaboration with internal teams such as sales, customer service, and finance to resolve billing discrepancies and improve payment processes. By effectively managing receivables, the agent helps maintain the financial health and operational efficiency of the business. Ultimately, this position contributes to sustaining strong customer relationships through professional communication and prompt resolution of payment issues.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s degree or higher in accounting, finance, or related field preferred.
• Proven experience of at least 1-2 years in accounts receivable or a similar financial role.
• Proficiency with accounting software and Microsoft Office Suite, especially Excel.
• Strong numerical aptitude and attention to detail.
• Excellent communication skills, both written and verbal.

Preferred Qualifications:

• Experience working in the accommodation and food services industry or a related hospitality sector.
• Familiarity with ERP systems
• Knowledge of basic accounting principles and financial regulations.
• Ability to handle multiple priorities and work under deadlines in a fast-paced environment.
• Customer service experience with a focus on conflict resolution and relationship management.

Responsibilities:

• Process and post incoming payments accurately and timely in the accounting system.
• Generate and send invoices to customers, ensuring accuracy and compliance with company policies.
• Monitor accounts receivable aging reports and follow up on overdue payments through calls, emails, and written correspondence.
• Investigate and resolve billing discrepancies or disputes in coordination with customers and internal departments.
• Maintain detailed and organized records of all transactions and communications related to accounts receivable.
• Prepare regular reports on accounts receivable status and cash collections for management review.
• Collaborate with the finance team to reconcile accounts and support month-end and year-end closing activities.
• Assist in implementing process improvements to enhance the efficiency and accuracy of receivables management.

Skills:

The required skills enable the Accounts Receivable Agent to accurately process payments and maintain precise financial records, which are essential for effective cash flow management. Strong communication skills are used daily to interact professionally with customers and internal teams, ensuring clarity and resolution of payment issues. Proficiency in accounting software and Excel supports efficient data entry, reporting, and reconciliation tasks. Preferred skills such as ERP system knowledge and customer service expertise enhance the agent’s ability to navigate complex billing systems and foster positive client relationships. Together, these skills ensure the agent can manage accounts receivable processes smoothly, contributing to the overall financial stability of the organization.