Hair Stylist

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food as well as access to our fitness center and indoor pool!

About the Role:

Provide beauty services, such as shampooing, cutting, coloring, and styling hair, and massaging and treating scalp. May also apply makeup, dress wigs, perform hair removal, and provide nail and skin care services to guests and members of The Resort at Glade Springs. Will also assist in maintaining a safe and clean work environment, an adequate inventory of color/hair care supplies, and provide exceptional guest and member service. Pay is commission based, and all supplies are provided. 

ESSENTIAL JOB FUNCTIONS

• Will directly perform hair services on guests and members of The Resort at Glade Springs according to company standards. This includes but is not limited to the following:
  1. apply creativity to art or design work 
  2. apply health or sanitation standards 
  3. clean rooms or work areas 
  4. dress hairpieces according to instructions, samples or sketches 
  5. cut/color/style hair 
  6. follow customer instructions 
  7. maintain appointment calendar 
  8. demonstrate goods or services 
  9. receive customer orders 
  10. maintain customer records 
  11. use hair, cosmetic, or nail care instruments 
• Will attend regularly scheduled training, continuing education, and injury prevention programs to ensure quality control, safety, and effective and efficient body mechanics.
• Ensure that guests experience the highest standard of hospitality and service during their visit to Spa Orange, e.g. grooming, use of language, greeting guests properly, facility cleanliness, room set-up at optimal image and functional capacity.
• Assist in the maintenance and cleanliness of the Hair Salon. Report problems to the Spa Desk Manager and/or Spa Supervisor. Coordinate with all departments according to procedure, and when necessary, keep them informed to ensure a smooth flow in the guest experience.
• Assist the Spa Desk Manager with any special projects or in other areas as requested.
• Attend scheduled company training seminars and department meetings. 
• Regular and reliable attendance. 
• Incorporates safe work practices in job performance.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests.
• Does not discuss confidential items with fellow associates or work-related issues with members or guests.
• Other tasks as assigned by management.

Disclaimer:  The above statements are intended to describe the general nature of the work being performed.  They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE

• Board of Barber and Cosmetology or Esthetician license required. At least two years’ experience in the spa and/or hair care industry required.
• Must have a genuine willingness to provide uncompromising service to guests, superior skin care knowledge, and an ability to handle stress and a strong work ethic. 
• Must also present a professional personal appearance according to The Resort at Glade Springs standards.