What are the responsibilities and job description for the Warranty Booker position at GRUBBS Family of Dealerships?
Job Details
Job Location: Grubbs Volvo Cars - Grapevine, TX
Salary Range: Undisclosed
Description
The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.
Responsibilities
Job Location: Grubbs Volvo Cars - Grapevine, TX
Salary Range: Undisclosed
Description
The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.
Responsibilities
- Adhere to all manufacturers and after-market warranty company’s policies and procedures
- Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
- Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Communicate with Service advisors, Service Director, and Technicians to ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
- Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
- Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
- Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
- Maintain a record of all claims submitted, returner/rejected, or paid and their current status and review with the Service Director on a daily basis
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
- Strong organizational skills and attention to detail a must
- Two years previous automotive/administrative work preferred
- Work with shop foreman, lead technicians, service advisors, and service director to effectively discuss warranty claims
- High school diploma or GED required
- Minimum 1-year experience
- Must be a self-starter and proactive
- Commitment to excellence and high standards
- Excellent written and verbal communication skills
- Strong organizational skills; able to manage priorities and workflow
- Strong computer and internet skills, including Microsoft Office suite
- Hourly plus commission
- Paid Time Off (PTO)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life/AD&D Insurance
- LTD Insurance
- Supplemental AFLAC Insurance Options
- 401(k) Retirement Savings Plan
