Claims Director (Commercial High-rise)

Are you ready to make a meaningful impact? Do you thrive on tackling complex challenges and leveraging your technical expertise to drive results? Do you value working in a supportive and inclusive environment where your professional growth is a top priority? At Group PMX, you’ll have the opportunity to enhance your skills through comprehensive training, education, and in-house mentorship. We also encourage active participation in industry trade, business, and professional associations to keep you at the forefront of your field.

The Claims Director will lead all aspects of change order and claims management for large-scale, commercial high-rise construction projects in New York City. This role requires deep expertise in construction contracts, cost impacts, schedule analysis, and dispute resolution, with a strong focus on proactively managing change orders to protect project margins and minimize risk. The Claims Director will work closely with project executives, legal counsel, owners, design professionals, and subcontractors throughout the project lifecycle.

Responsibilities Include

• Direct and oversee the preparation, review, negotiation, and resolution of change orders on complex, multi-million/billion-dollar commercial projects.
• Develop and implement standardized change order and claims management processes across projects.
• Evaluate entitlement, pricing, and schedule impacts associated with owner-directed changes, design revisions, unforeseen conditions, and delays.
• Lead the preparation of claims, counterclaims, and supporting documentation, including cost and schedule narratives.
• Interpret and administer construction contracts (AIA, bespoke agreements, subcontracts, and purchase orders).
• Identify potential claims exposure early and advise project teams on mitigation strategies.
• Ensure compliance with notice provisions, contractual timelines, and documentation requirements.
• Partner with legal counsel on disputes, mediation, arbitration, and litigation support as required.
• Analyze cost impacts, productivity losses, acceleration claims, and extended general conditions.
• Work with scheduling teams to evaluate delay, disruption, and time-impact analyses.
• Review and validate backup documentation, including labor, material, equipment, and subcontractor costs.
• Serve as a senior advisor to project executives and operations leadership on claims strategy.
• Mentor and train project teams on best practices in change order and claims management.
• Coordinate with owners, consultants, and subcontractors to drive timely resolution of issues.
• Support executive-level negotiations with clients and key stakeholders.
• Maintain comprehensive claims and change order logs and reporting dashboards.
• Prepare executive-level summaries, risk assessments, and status updates.
• Ensure accurate record-keeping aligned with NYC construction standards and best practices.
  
  

Qualifications

• Bachelor’s degree in Construction Management, Engineering, Architecture, or a related field.
• 10 years of experience in construction claims and change order management on large commercial projects exceeding $100M.
• Proven experience with high-rise construction in New York City.
• Strong knowledge of construction law, contracts, and claims processes.
• Demonstrated success negotiating complex change orders and resolving disputes.
• Advanced analytical, writing, and presentation skills.
• Familiarity with NYC building codes, permitting processes, and union environments.
• Experience supporting arbitration, mediation, or litigation.
• Professional certifications (CCM, PMP, or similar) a plus.
  
  

One Team. Shared Success.SM At Group PMX, we are more than just a project, program, and construction management company; we are a community of passionate professionals dedicated to delivering innovative solutions and creating collaborative environments that promote better project performance outcomes for our clients and partners. Our core purpose is to build, align, and coordinate high-performance teams around a "project-first thinking culture." We foster a “one team” environment where every team member, from entry-level to senior management, plays a crucial role in our success.

With a portfolio of over 1,000 projects for public, private, and nonprofit owners in buildings, infrastructure, and energy markets, we have a proven track record. Our services are tailored to meet our clients where they are, providing the talent, tools, and technology they need to keep moving forward. Whether managing the execution of projects, offering a suite of support services, or advising during critical project phases, we continuously strive for excellence. Our efforts have been widely recognized, and in 2025, ENR New York named us on its list of Top Contractors for the sixth consecutive year. Group PMX is a certified MBE, DBE, SBE, and LBE firm.

Group PMX is a proud Equal Opportunity Employer

Job # 658

Salary: $200-250K