What are the responsibilities and job description for the Technology Support Specialist position at Groe Advisors LLC?
Responsibilities
- Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
- Log every interaction into the CRM system.
- Call escalation to support teams for critical issues.
- Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
- Research technical and software issues to identify trends for early detection and repair.
Qualifications
- Extensive knowledge and practical experience of operating systems including Windows 7/10/11 essential.
- PC hardware and configuration skills essential.
- Intermediate networking knowledge required.
- Previous experience working in a customer care environment.
Required Skills
- Excellent problem solving, telephone and communication skills.
- Knowledge of IT operations, responsibilities, workflow processes and procedures to resolve inquiries independently.
- Good customer and vendor relationship skills.
- Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
- Ability to work flexibly with the team to ensure timely delivery of service.
- Ability to produce high quality work under pressure and within tight timescales.
- An ability to work within tight deadlines and manage time effectively.
- Strong team player with flexible attitude to work priorities.
- Excellent computer skills (MS Office applications and Internet browsers).
Salary : $55,000 - $65,000