Director Of Training

Director of Training is responsible for directing the planning, design, and implementation of our training programs which results in better performance, productivity and quality of work from all restaurant team members. He/she is responsible for assessing and identifying the company's training needs, maintaining & coaching our culture, being a utility player in the field (in our restaurants), and managing and directing team member training. He/she is extremely in-tuned with all levels of operations, marketing and human resources to facilitate the needs of both the needs of our guests and team members through providing an enriched training experience and all tools necessary.

Training Managers work across many departments to get team members up to speed in both their specific vertical, and the overall needs of the company. We prefer someone who has a background in hospitality, leadership, human resources, development and/or education.

RESPONSIBILITIES & SPECIFIC TASKS

• Develop, maintain and revise materials and systems for hourly Team Members and Management training programs
• Identifying and assessing future and current training needs
• Drawing an overall or individualized training and development plan
• Deploying a wide variety of training methods
• Implementation and monitoring all training methods and aspects
• Engage, monitor & guide participants in the Manager-In-Training program. From orientation to completion by tracking, reviewing and validating completion of program requirements
• Maintain records and prepare reports to evaluate performance and monitor progress of trainees
• Participate in new restaurant openings by organizing training schedules, creating specialized training materials and providing operational support as needed
• Execute store/site visits to perform training and operational audits, inspections, process improvement observations, and provide detailed written feedback for review by leadership team
• Facilitate classroom sessions to present training information and materials
• Certified Trainer Program
• In-Store Mgmt ‘Training Managers’ quarterly meetings
• Weekly reporting of new hires & communication with store managers on progress
• Administer company wide scheduling platform
• Administer online waitlist guest management platform
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
• Draw an overall or individualized training and development plan that addresses needs and expectations
• Conduct effective induction and orientation sessions
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices

SKILLS & SPECIFICATIONS

• Proven work experience as a DOT/ Senior-Level Training Manager; minimum five years of restaurant training experience
• Frequent travel around greater Houston area, Austin area & College Station
• Skilled in assessment and development of training programs
• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
• Excellent presentation and facilitation skills
• Strong writing and record keeping ability for reports and training manuals
• Advanced computer skills
• Not required, but a nod to working knowledge of the following:
• Hot Schedules Administration
• LMS Admin – Schoox, Wisetail or similar
• LMS Software Creation – Articulate
• OpenTable Administration
• Google Suite

INTERPERSONAL SKILLS

• Highly self-motivated individual
• Detail oriented and able to thrive in a fast paced environment
• Excellent communication and leadership skills
• Ability to work in a stressful environment, while meeting project deadlines
• Ability to work individually, prioritize tasks and be self-driven
• Strong attention to detail
• Possess skills in project management
• Demonstrate ability to solve problems, analyze systems and data and suggest appropriate solutions.
• Well-built skills in organization, prioritization and time management.
• Attention to every information and accuracy in performance.

SUPERVISION

• Report directly to the CMO & COO
• Work simultaneously with Director of Marketing
• Weekly Recaps to be shared with CMO & COO
• Beverage Manager & Training Coordinator report directly to this position

WORK SCHEDULE

• 5-day work week
• 6-days during new restaurant openings
• 45-50 hours a week
• Rotating nights and weekends

BENEFITS

• Health Insurance -- details/rates to be confirmed with HR
• Vacation -- to be discussed during interview
• Closed Holidays:
• Close at 8:15 on New Year’s Eve
• New Year’s Day
• Close at 5pm on Super Bowl Sunday
• Easter
• Fourth of July
• Thanksgiving Day
• Christmas Day
• Close at 4pm on Christmas Eve
• Dining Privileges
• $165 month on auto loaded card