Customer Service Representative

About The Company

GreenWaste has been an industry leader in recycling and waste diversion for 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20 municipalities and 50 jurisdictions, operate highly regulated facilities in 10 locations, and have 1,000 employees.

We are seeking an experienced, successful, and engaged Customer Service Representative to join our team. This position is expected to work out of our office at 2765 Lafayette St in Santa Clara, CA and limited job-related travel may be required.

Position Summary

GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role’s main function will provide effective customer service to all internal and external customers, employees, and affiliated companies of GreenWaste Recovery by utilizing knowledge of our company's products and services.

Essential Functions And Responsibilities

• Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
• Schedule deliveries, exchanges, and removals of containers
• Documenting all customer service in our company specific database
• Maintaining customer records by updating account information
• Emailing/mailing service information to our customers
• Data entry duties/reporting
• Process credit card payments
• Assist Customer Service Supervisor with reporting, routing, billing, and other duties
  
  

Knowledge, Skills And Abilities

• Knowledge on basic math skills such as adding, subtracting, multiplication and division using whole numbers, fractions, decimals, and percentages.
• Ability to carry out instructions when they are provided orally or in writing.
• Ability to read, and write routine reports and correspondence
• Effective problem-solving skills and ability to follow communication procedures, guidelines and policies
• Communicate effectively using appropriate communication tools and techniques
• Ability to manage time and
• Be a team player and have the ability to work well with others
  
  

Qualifications

• At least 1 year of customer service experience preferred
• Must be familiar and able to use current operating computer systems
• Proficient in Microsoft Word, and Microsoft Outlook
  
  

Language Skill

• Proficiency in English and/or Spanish
  
  

Physical Demands

• Ability to lift at least 10 lbs. using proper lifting techniques
• Ability to sit or stand as needed
• Reaching above the shoulder or below the waist
  
  

Work Environment

Work shifts vary. Typical work week is Monday through Friday based out of the Santa Clara, CA office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws .

This Organization Participates in E-Verify. Esta Organización Participa en E-Verify.

GreenWaste Core Values

Integrity

Do what’s right for each other and our communities.

Teamwork

Work together to help our communities thrive.

Creativity

Experiment and try something new, big or small.

Innovation

Champion ideas that drive sustainability every day.