Overview

What You’ll Be Doing

• Lead, train, and coach shuttle drivers and guest service associates to uphold luxury service standards and safety protocols.
• Prepare staffing schedules, conduct shift briefings, and provide real-time support to ensure smooth operations.
• Foster a positive, professional, and service-driven team culture.
• Oversee all guest transportation, including route planning, pick-up/drop-off coordination, and schedule adjustments.
• Conduct and monitor vehicle inspections, cleanliness, maintenance needs, and required documentation.
• Operate the shuttle when needed during peak periods or staffing gaps.
• Ensure a welcoming and seamless arrival and departure experience for guests and VIPs.
• Assist with luggage handling, valet coordination, and delivery of guest items when necessary.
• Address guest inquiries and concerns with empathy, accuracy, and adherence to hotel standards.
• Collaborate with other departments to support daily operations and special events.
• Oversee bell stand inventory, supply ordering, and equipment readiness.
• Maintain logs, reports, safety documentation, and incident records.
• Identify potential service gaps or safety risks and implement timely solutions.
• Recommend updates to SOPs and operational processes to improve efficiency and guest satisfaction.
• Monitor performance metrics, guest feedback, and operational results to uphold excellence.
• Practice good stewardship of company resources, time, and equipment
• Perform other duties as assigned, requested or deemed necessary by management
• Ambassador for Radisson and GHG standards

What You Need for this Position

• 2–3 years of guest services or bell/valet experience; supervisory experience preferred.
• Strong knowledge of safe driving practices, local navigation, and basic vehicle maintenance.
• Valid driver’s license with clean record; able to operate manual/automatic vehicles.
• Must be 21 years of age
• Consistent Four-Diamond service delivery with strong guest interaction and problem-solving skills.
• Clear, professional communication with guests, VIPs, and internal teams.
• Experience coaching, scheduling, and guiding bell/valet teams.
• Able to manage peak periods, group movements, and special events.
• Proficient with hotel systems (PMS/POS, work orders, communication tools).
• Knowledge of safety procedures, VIP protocols, and transportation/luggage coordination.
• Strong accuracy in logs, inventories, and package tracking.
• Able to lift up to 75 lbs., be on feet for long periods, and work outdoors.
• Professional appearance, dependable, and discreet.
• Flexible schedule, including nights, weekends, holidays, and event-heavy periods.

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development