Overview

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a passionate team with a high focus on guest satisfaction
• You will develop and grow your skills into an exciting career of hospitality

Responsibilities

Overview

The Facilities Manager is responsible for overseeing the day-to-day maintenance, operations, and improvement of all facilities, landscaping, and equipment at the Wings Event Center, Wings West, and the new downtown Kalamazoo Events Center opening in the Fall 2027. This role ensures a safe, functional, and aesthetically pleasing environment for guests and staff, while adhering to the highest standards of quality and efficiency. The Facilities Manager works closely with other department heads to support the facility operations and guests experience.

What You’ll Be Doing

Facilities Maintenance & Operations

• Oversee the maintenance, repair, and operation of all equipment for both Wings Event Center and Wings West facilities, including hockey arenas, lockerrooms, dining areas, office and meeting spaces, and parking areas.
• Develop and implement a comprehensive preventative maintenance program for buildings, equipment, and grounds.
• Manage HVAC, plumbing, electrical systems, and other mechanical systems to ensure optimal functionality and efficiency.
• Coordinate with vendors and contractors for repairs, upgrades, and renovations.
• Respond promptly to emergency maintenance issues, including weather-related damages and system failures.

Safety & Compliance

• Ensure all facilities comply with local, state, and federal regulations, including safety, health, and environmental standards.
• Conduct regular safety inspections and implement corrective measures as needed.
• Maintain accurate records of inspections, maintenance, and repairs.

Budget & Financial Management

• Prepare and manage the facilities maintenance budget, ensuring cost-effective use of resources.
• Monitor expenditures for repairs, supplies, and equipment, ensuring adherence to the approved budget.

• Identify opportunities to reduce costs through energy-efficient and sustainable practices.
• Propose, justify, and implement capital projects.

Team Leadership

• Recruit, train, and supervise the facilities team, ensuring high performance and accountability.
• Schedule and assign tasks to staff, monitor progress, and evaluate performance.
• Foster a positive, collaborative work environment focused on excellence in service delivery.

Event Support

• Collaborate with the events team to ensure facilities are prepared and well-maintained for events and gatherings, including leagues and tournaments.
• Manage setup and breakdown of facilities as required for activities and events.

Strategic Planning

• Develop and execute short- and long-term plans for facilities improvements and upgrades.
• Provide recommendations to the Director of Facilities and General Manager for facility enhancements to improve guest experience.

Qualifications

What You Need for this Position

• Bachelor’s degree in Facilities Management, Engineering, or a related field preferred.
• 5 years of experience in facilities or property management, preferably in a hospitality or arena setting.

• Basic understanding of ice arenas and ice cooling plants preferred.

• Proven experience managing maintenance teams and working with contractors.
• Strong knowledge of building systems, including HVAC, plumbing, electrical, and mechanical systems.
• Excellent project management skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Strong leadership and team management skills.
• Exceptional problem-solving skills and attention to detail.
• Strong communication skills and the ability to collaborate with multiple departments.
• Proficient in using CMMS software and Google Suite.
• Ability to work flexible hours and extended hours, including nights and weekends as needed or when scheduled events dictate.
• Ability to respond to after hours  emergency calls
• Ability to work indoors and outdoors in various weather conditions.

• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to comply with safety and health code standards

What’s in it for You

• Annual bonus opportunity 
• Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
• 401K with 100% match up to 3% and 50% match up for the next 2%
• Medical/Dental/Vision/Disability/Life Insurance 
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% discount on GHG outlets
• (1) shift meal provided per day
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide
• Monthly cell phone stipends
• Annual leadership classes and trainings
• Parental Leave Program
• Flexible work schedule