What are the responsibilities and job description for the Night Audit | PT position at Greenleaf Hospitality Group?
A Look Into Working in the Front Office
This role is responsible for ensuring seamless overnight or end-of-day hotel operations, including reporting, guest services, and cross-departmental coordination. The ideal candidate is self-motivated, detail-oriented especially with numbers, and committed to delivering exceptional guest experiences while upholding Radisson and GHG standards.
Pay rate is based on experience, with performance-based raises and monthly bonus incentives.
What’s in it for You
This role is responsible for ensuring seamless overnight or end-of-day hotel operations, including reporting, guest services, and cross-departmental coordination. The ideal candidate is self-motivated, detail-oriented especially with numbers, and committed to delivering exceptional guest experiences while upholding Radisson and GHG standards.
Pay rate is based on experience, with performance-based raises and monthly bonus incentives.
What’s in it for You
- Medical/Dental/Vision (Full-Time option)
- 401K with 100% match up to 3% (Full-Time option)
- Parental Leave Program (Full-Time Option)
- Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
- Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
- Shift meal provided per day
- 10% Discount on GHG outlets
- Discounted hotel rates at Choice Hotels Worldwide
- Reconcile and close hotel business day operations
- Balance and verify paperwork from front office, retail outlets, and restaurants
- Prepare accurate reports for the next business day
- Respond to guest inquiries and concerns in person, via phone, and email
- Address billing discrepancies and disputes confidently and professional
- Offer personalized recommendations and information about hotel services, local attractions, and events
- Upsell hotel products and services to enhance guest experience
- Create positive, memorable guest interactions and resolve complaints with empathy and within policy
- Work independently during minimal-staff shifts with sound judgment and discretion
- Adapt quickly between tasks and responsibilities across departments
- Communicate effectively with Finance, Leadership, and other departments regarding notes, discrepancies, and operational issues
- Understand and support team and organizational goals
- Execute daily shift processes in line with established SOPs
- Stay current with evolving procedures and operational updates
- Maintain knowledge of front office systems and operational platforms
- Represent and uphold Radisson and GHG brand standards at all times
- Perform other responsibilities as assigned or deemed necessary by management
- Previous Night Audit experience preferred but not required
- Numbers oriented preferred, but not required
- Able to work weekends and Holidays; schedule based off of hotel needs
- Driven by purpose, mission, values, and has sense of integrity
- Able to work closely with staff through strong communication and verbal skills
- Positivity and flexibility in an ever changing environment
- Able to be coached
- Organized, able to multitask and balance many projects at once
- Able to problem solve on the spot and make prompt but thoughtful decisions
- Posses efficient typing skills
- Able to stand for long periods of time, up to 8 hours or more
- Able to stoop and bend
- Able to lift up to 40 pounds from time to time
- Able to safely work with potentially dangerous chemicals and equipment
- Able to comply with safety and health code standards
- Able to handle responsibilities that require repetitive motion tasks
- Experience with Opera or a Rooms Management system is a plus, but not required
- We are one of the Nation's 101 Best and Brightest Companies to work for
- You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
- You will grow your skills and experience in an environment that encourages growth and development
