What are the responsibilities and job description for the Ticket Office Manager position at Greenleaf Hospitality Group?
Top Reasons to Work With GHG
Responsible for assisting with the management of the day-to-day affairs for the Ticket Office (K-Wings, Wings Event Center, Ice Events). Responsible for supporting Ticket Office Manager in all aspects of the Ticket Office operations, including hiring and training of staff. Must relate to all levels of management and have the skills to identify with the public to ensure the facility's high level of customer service.
What You’ll Be Doing
May include, but not limited to
- We are one of the Nation's 101 Best and Brightest Companies to work for
- You’ll have the opportunity to work with a team that is fun, creative, and enthusiastic!
- You will have the opportunity to grow your skills and experience in an environment that fosters growth and development.
Responsible for assisting with the management of the day-to-day affairs for the Ticket Office (K-Wings, Wings Event Center, Ice Events). Responsible for supporting Ticket Office Manager in all aspects of the Ticket Office operations, including hiring and training of staff. Must relate to all levels of management and have the skills to identify with the public to ensure the facility's high level of customer service.
What You’ll Be Doing
May include, but not limited to
- Assist the Ticket Office Manager in the day-to-day operation of the ticket office
- Manage the Ticket Office for select events or when the TO Manager is out of the office
- Communicate effectively with promoters, facility personnel, tenants, ticketing provider, suite holders, and patrons as needed
- Solve problems and provide excellent customer service
- Attend weekly meetings with K-Wings and WEC staff
- Maintain proper staffing levels; assist in hiring processes
- Oversee training of new and returning employees
- Prepare staff schedule and ensure shifts are covered
- Maintain open staff dialogue with regular performance reviews
- Create and update Ticket Office manuals with updated policies and procedures
- Develop and maintain SOPs for all ticket office processes
- Prepare sheets with information for events, policy changes, and event day reminders for all staff
- Serve as point person for customer inquiries and concerns via phone call or email
- Work with Ticket Office Manager and finance team to prepare daily sales reports and matching revenue deposits for all events
- Reconcile sales with cash on hand
- Assist in the preparation of event settlements
- Assist in the building of events on the Etix System
- Become familiar with necessary Etix reports
- Continually attend culture training and educational leadership courses
- Assist Usher staff with ticket-taking procedures and troubleshooting
- Assist in oversight of building’s lost and found management
- Assist in oversight and operation of Guest Relations booth
- Assist with Ticket Office transition to new downtown event center
- Management and Supervision experience.
- Knowledge and experience using Etix, Ticketmaster, or equivalent ticketing software.
- Sales and customer service experience preferred.
- Bachelor's degree in Business, Sports Administration, or similar field is preferred.
- Be driven by purpose, mission, values, and have a sense of urgency.
- Be detail oriented with an eye for mistakes and improvements.
- Desire to continuously learn more and grow in skills and abilities.
- Able to work closely with staff through strong communication and verbal skills.
- Able to work long irregular hours as dictated by events schedule.
- Able to stand for long periods of time, up to 10 hours or more.
- Able to stoop and bend.
- Able to lift up to 40 pounds from time to time.
- Able to comply with safety and health code standards.
- Able to handle responsibilities that require repetitive motion tasks.
- Joining an award winning and high performing team that values fun and relationships
- Monthly, Quarterly, and Annual Bonus Program
- Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
- Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
- 10% Discount on GHG outlets
- Remote work program offering up to 5 days per month remote work, based around scheduled site tours and event support.
- Complimentary access to Employee Cafeteria
- Discounted hotel rates at both Choice Hotels Worldwide
- Parental Leave Program
- 401K with 100% match up to 3%
- Medical/Dental/Vision
