Election Customer IT Support Specialist

Position: Election Customer IT Support Specialist

Location: New Bern, NC

Pay: $55,000 to $60,000 annually

Experience: Previous experience with IT systems, databases, spreadsheets, or detailed data workflows.

Education: Bachelor’s degree or equivalent relevant experience.

Type: Full-time; Direct Hire

Schedule: Monday - Friday, 8:30am to 5:00pm

Greene Resources is seeking an Election Customer IT Support Specialist to join a growing and dynamic team!

Job Description

• Work with county and city election officials to prepare election information, databases, and voting-system materials.
• Create ballot layouts and generate print-ready ballot PDFs using election software.
• Review ballot content, data, and configurations for accuracy before production or delivery.
• Test election software, ballot files, and voting equipment; identify and resolve errors.
• Troubleshoot software, data, configuration, and equipment issues.
• Support customers by phone, remotely, and on-site.
• Document work, maintain accurate records, and follow quality-control procedures.
• Create instructions and training materials and help train election officials.
• Coordinate with team members to meet election deadlines.
  
  

Position Requirements

• Ability to drive between the New Bern and Raleigh offices and travel to customer sites as needed.
• Experience supporting or training customers is helpful.
• Election or government experience is welcome but not required.
• Proficiency with Microsoft Excel and Adobe Acrobat.
• Ability to troubleshoot technical issues and learn specialized software.
• Strong customer service, communication, proofreading, and documentation skills.
• Ability to handle confidential information and meet deadlines.
  
  

Benefits

• Health and dental insurance
• Short-term disability and life insurance
• 401(k)
• Paid time off
  
  

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRAP