Veterinary Receptionist

Greenbrier Animal Care Center is seeking an outgoing Client Service Representative to join our team. We’re looking for someone friendly, bubbly, and empathetic—someone who makes clients and pets feel valued the moment they arrive.

Our ideal candidate stays calm under pressure, communicates clearly, provides a true “white glove” experience, and is always willing to go the extra mile. Strong phone etiquette, excellent typing & communication skills, and comfort with sensitive or financial conversations are important.

In this role, you will:

• Manage appointment scheduling and daily workflow
• Multi-task between phone lines and in-person inquiries
• Process payments and review financial conversations confidently
• Help keep the clinic clean, tidy, and well-stocked
• Willingness to cross-train as an assistant and support other team members as needed

Schedule: This is a Full-Time position, with a flexible schedule (either 5x8s or 4x10s) and availability needed Monday-Friday. NO WEEKENDS!

Flexibility is essential as we reopen in January-February 2026.

Full-time benefits and compensation**:

• Compensation: $16-21 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• PTO accrual starting at 80 hours annually 6 paid holidays
• Generous personal pet discounts

Minimum qualifications and skill set:

• 2 years of client service experience
• Previous veterinary experience is HIGHLY DESIRED
• Proficiency in the following skills
  • Client service and communication
  • Welcoming and discharging patients
  • Collaboration with other team members
  • Managing phone lines
  • Booking appointments/attention to detail

Greenbrier Animal Care Center, located in Chesapeake, VA, has a long-standing tradition of delivering compassionate, high-quality care to pets and their families. As a trusted community practice, we focus on patient wellness, client education, and thoughtful, personalized care—all within a collaborative and supportive team environment.

We’re excited to be reopening and rebuilding Greenbrier, offering a unique opportunity to join a practice in growth mode. Our spacious, modern facility includes three exam rooms, digital x-ray, digital dental radiography, and laser therapy—all focused on small animal care. Initially wellness-focused, we plan to expand our surgical offerings over time, giving our team a chance to help shape and grow the practice. This is a fantastic opportunity to join a one-doctor (and growing!) hospital with a quality-of-life schedule, no weekends, and the chance to make a real impact on the hospital’s future.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.