Bilingual Intake Specialist & Client Experience Coordinator

Firm: Greenacre Law

Location: Carlsbad, CA 92009 (100% In-Office, Monday-Friday)

Compensation: $20.00-25.00/hr Performance-Based Incentives (Tiered Sign-up Bonuses)

At Greenacre Law, we don’t just "answer phones"—we change lives by helping people navigate complex legal challenges. We are looking for a high-energy, bilingual (English/Spanish) Intake Specialist who understands that intake is Sales, not just administrative work.

We believe that the first person a client speaks to is the most important person in the firm. If you are empathetic, persuasive, and incredibly organized, we want you to be the face of our firm.

• The First Impression: Manage all incoming calls with professional warmth and urgency. Greet clients when they arrive for appointments with attentive courtesy. 
• The Gatekeeper: Qualify leads using our proven scripts to ensure they are a perfect fit for our attorneys.
• The Closer: Schedule consultations and follow up with potential clients who haven't signed yet. You will own the "Lead Recovery" process.
• Administrative Support: Process physical mail, update Clio Contact Information, and ensure all data in our CRM is "system-ready" for the legal team.
• Client Onboarding: Execute the "First 48 Hours" onboarding sequence to ensure new clients feel supported and informed immediately after signing.

• Customer Service Experience
• Bilingual Mastery: 100% fluency in English and Spanish is required. You must be able to explain complex concepts in both languages comfortably.
• In-Office Presence: This is a 100% in-office role at our Carlsbad location. Reliability is non-negotiable.
• Sales Mindset: You aren't afraid to ask for the sign-up or handle objections. You view "No" as the start of a follow-up sequence, not the end of the conversation.
• Tech-Savvy: Experience with Clio, HubSpot, or CallRail is a massive plus. You should be able to navigate multiple screens and software suites simultaneously. We will train on Clio and new technology as it is integrated into our system.
• The "Bar": You represent the bar of excellence. You are proactive, not reactive.

• Competitive Base: $20.00-25.00/hr.
• Incentive Structure: We reward results. Performance bonuses are tied directly to your sign-up rates and are awarded monthly.
• Professional Growth: We invest in our team and believe in promoting from within. If you have higher aspirations in the law field, we can guide you.
• Culture: A collaborative, inclusive group that works together to grow this business and service our clients. We have a company retreat every year as well as a Holiday dinner in December. We care about each other and that makes us better at what we do.