What are the responsibilities and job description for the Bilingual Automotive Service Advisor position at Green Light Garage?
Job Summary
Green Light Garage is seeking a dynamic and bilingual Service Writer to join our automotive service team! In this role, you will serve as the vital link between customers and our skilled technicians, ensuring a seamless and positive service experience. Your ability to communicate fluently in two languages will help us better serve our diverse clientele, providing clear explanations of vehicle repairs, estimates, and service recommendations. This position offers an exciting opportunity to combine your automotive knowledge with exceptional customer service skills, all while contributing to a fast-paced, energetic environment. You will be responsible for accurately documenting vehicle issues, creating detailed estimates using estimating software, and upselling additional services that enhance vehicle performance and safety.
Responsibilities
- Greet customers warmly in both languages, listening carefully to their vehicle concerns and needs
- Write detailed service orders and estimates utilizing automotive estimating software
- Communicate clearly with customers about repair procedures, costs, and timelines in their preferred language
- Identify opportunities for upselling additional services such as oil changes, tire services, brake repairs, suspension work, or transmission diagnostics
- Collaborate with technicians to understand repair requirements and ensure accurate diagnosis of issues like automotive diagnostics or collision repair
- Manage client communication throughout the repair process, providing updates and explaining recommended services
- Assist with cash handling and processing payments accurately while maintaining excellent customer relations
Qualifications
- Fluent in English and Spanish with strong verbal and written communication skills in both
- Prior experience as a Service Writer or in an automotive dealership environment preferred
- Knowledge of automotive repair processes including oil changes, tire service, shocks & struts, brake repair, suspension work, transmissions, and collision repair
- Familiarity with estimating software and computer-aided vehicle damage estimating tools
- Strong mechanical knowledge combined with auto service management experience
- Proven ability to upsell services effectively while maintaining integrity and customer trust
- Excellent customer service skills with a focus on client communication and satisfaction
- Valid driver’s license with a clean driving record
- Ability to handle cash transactions accurately and efficiently
Join us to be part of an energetic team dedicated to delivering outstanding automotive care! Your expertise will help drive customer satisfaction while advancing your career in a vibrant, fast-moving environment.
Pay: $40,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- How many years of automotive experience?
Education:
- Associate (Preferred)
Experience:
- Service writing: 1 year (Required)
Language:
- Spanish (Required)
License/Certification:
- Drivers license (Required)
Work Location: In person
Salary : $40,000 - $65,000