Field Service Technician

Summary:

The Field Service Technician is a road warrior who performs new equipment installations, preventive maintenance, troubleshooting, and emergency repair of company equipment at the customer site. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship.

Hours: Monday – Friday

Position: Direct Hire

Benefits:

• BCBS HRA PPO/H.S. A: Medical, Dental, and Vision, Short-Term and Long-Term Disability, Life Insurance, MetLife Legal Plan, 401k
• 10 Paid Holidays, PTO, and 1 day off during the birthday month
• Tuition Reimbursement, Employee Referral Bonus Program, Employee Recognition Program, Newborn Baby/Family Program, Etc.

Duties and Responsibilities:

• Supports the sales staff in servicing company equipment
• Installs new equipment at customer sites
• Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
• Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintains excellent customer service and customer satisfaction
• Demonstrate applicable software capabilities to the customer
• Prepares timesheets, service reports and installation forms, timely and accurately
• Accurately track expenses and completes expense reports in a timely manner
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Ability to work overtime as required by workload and customer necessity
• Other duties as assigned by management

Requirements and Qualifications:

• High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience.
• Valid Driver’s License with no more than two (2) points on a driving record within a three (3) year period.
• 3 years of experience in a similar technical position.
• At least one year of experience in a customer service role.
• Ability to travel 90% as assigned by management- Domestic and International.
• Must live within 1 hour from the top 30 airports in the United States.
• We accept candidates with Trumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experience.
• Ability to understand and use I/O structure for technical trouble shooting purposes.
• Ability to effectively utilize electric/electronic test/measurement equipment.
• Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results.
• Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media.
• Ability to communicate technical issues as well as the steps taken to resolve those issues with the corporate office.
• Proven customer service skills with a primary focus on customer relationships.
• Excellent verbal and written communication skills and time management skills.
• Must be able to work effectively with minimal supervision.
• Resourceful; able to discern who to call for assistance based on the technical situation at hand

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GreatStaff Direct, a full-service recruiting firm, has been retained by a long-term client in Plymouth, MI, to identify qualified candidates for immediate openings as the company continues to grow. Our client is expanding its workforce and is currently seeking a Senior Control Engineer. This is an immediate opportunity for dependable, motivated individuals seeking long-term employment with a growing company.