Collections Representative I

Company Description

We’re a 70-year-old organization with a big heart and a bigger purpose—looking for someone special to fill a meaningful role. We believe in long-term relationships, giving back to our community, and making every connection count. Serious inquiries only—we’re in it for the long haul.

At Greater Texas, we love people who love people. Our work goes beyond finances—we build trust, friendships, and lifelong impact.

If you have a passion for helping others, there’s a good chance you’ll fall in love with us.

— Greater Texas

Job Description

What's in it for you as a Collections Representative I

• Training and ongoing coaching to learn highly desired skills for career development.
• A place where you can make an impact on members, teammates, and the community in meaningful ways. 
• Full benefits package, 401k, 12 paid holidays, 16 hours paid volunteer time per year, tuition reimbursement, profit sharing, and weekends off.
• All the coffee your heart desires and halfway-decent potlucks.

Basics of a Collections Representative I

• Schedule: Monday - Friday 8:30 am - 5:30 pm and alternating Saturdays 9:00 am to 1:00 pm
• Flexibility required - extended hours, based on company needs
• Hybrid Position - After the initial training period, a hybrid work model will become an option. You will be requested to work 3 days on-site and 2 days remote. Allowing for a blend of remote and onsite work based on performance and departmental needs.

Summary of what you'll do as a Collections Representative I

In the Collections Representative I you will be responsible for managing delinquent accounts by contacting members and negotiating repayment options while providing exceptional member service. This role builds on administrative skills while developing direct member interaction and account resolution expertise.

Duties and Responsibilities:

Early-Stage Delinquency:

• Maintain consistent daily follow-up on delinquent loans, credit card, and share accounts.
• Place outbound and handle inbound calls to discuss delinquent accounts and negotiate repayment plans.
• Initiate skip tracing for members with outdated contact information.
• Research and resolve misapplied payments, ensuring correct allocation.
• Update member accounts and document collection activities in appropriate systems.
• Compile basic reports and summaries to support department operations.
• Insurance claim processing.

Compliance:

• Comply with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections.
• Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment and annually thereafter.
• Complete compliance and career development training as assigned.
• Perform other duties as needed to support the Collections team.

Qualifications

Must haves for a Collections Representative I

• Skills: Verbal and written communication, customer service, attention to detail, and problem solving.
• Experience: 1 years in customer service.
• Education: High school diploma or equivalent.

Nice to haves for a Collections Representative I

• Skills: Bilingual - Spanish
• Experience: 1 years in Consumer Collections (particularly auto-loans)

Additional Information

All your information will be kept confidential according to EEO guidelines.