What are the responsibilities and job description for the Collections Specialist position at Thermon?
Who We Are
Through its global network, Thermon provides safe, reliable and innovative mission critical industrial process heating solutions. Thermon serves the energy, power generation, chemical, food and beverage, commercial, rail and transit and other industries to provide innovative solutions for industrial heating applications by deeply understanding our customers' needs. We specialize in providing complete flow assurance, process heating, temperature maintenance, freeze protection and environmental monitoring solutions.
We transfer the WARMTH needed to make life Work. At Thermon, we don't just create jobs; we develop careers. Thermon has become a global leader in industrial heating due, in no small part, to our employees' hard work and dedication. To help foster those employees, we've created a company culture that encourages our values of Care, Commit and Collaborate.
The Role
The Collection Specialist will develop internal and external customer relationships, be able to recognize delinquency trends, identify causes of account difficulties, and determine the best course of action to resolve issues.
The successful candidate must be positive, focused, a team player, and able to deliver quality work, even when distracted. The professional in this position must be self-motivated, ambitious, and ready for a challenge. Critical thinking and reasoning skills are an absolute necessity to be successful in this position.
Responsibilities:
- Accountable for managing customer accounts by posting cash receipts and withdrawals into our internal ERP system, preparing, posting, verifying and recording customer payments and transactions related to accounts receivable
- Proactively manage customer accounts based on policy guidelines and collaborates with leadership, sales, or customer as appropriate.
- Accountable for reducing delinquency for assigned accounts to achieve individual and department goals.
- Proactively monitor and manage daily customer collection needs and effectively create and send out communication to customers to collect on delinquent accounts
- Document all interaction with customers and vendors to ensure reporting accuracy according to established Sox Controls
- Actively participate in projects or process improvements to drive operational effectiveness and performance improvement that lead to a positive and measurable impact on the business
- Responsible for critical review, analysis, communication and collaboration with others to resolve customer deductions, short-payments and unapplied payments driving delinquency.
- Responsible for contacting delinquent account holders to collect payment
- Analyze customer account information including customer's purchases, payments, history, ability to pay to identify trends and make recommendations to leadership regarding relationship and customer management improvement opportunities
- Collaborates with Accounting Manager to reconcile accounts receivable
- Other duties and special projects as requested by management.
Knowledge and Experience:
- 3 years work experience in a construction or project accounting-finance related field
- 2 years Accounts Receivable collections experience
- Working knowledge with General Ledger package and reporting (AX12 is a plus)
- Customer portal experience preferred
- Ability to research, understand and apply accounting guidance and regulations
- Strong competency in Microsoft applications including Word, Excel, and Outlook
- Organizational and time management skills
- Attention to detail and ability to multi-task is an asset
- High School Diploma or equivalent experience
