Advanced Membership Director

Greater Philadelphia YMCA Employment Opportunity!

Every team member at the Greater Philadelphia YMCA is guided by our principle of Connecting People to Healthier Lives. Does that sound like you?

Our Advanced Membership Director will directly impact our members and communities by overseeing membership operations and personnel to deliver effective member services.

Some rewards for joining our team:

• Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Planning for your future? Ask us how we do it at the Y- it's awesome!
  
  
  

What is needed for this job:

• Bachelors degree or equivalent
• 2 years experience in hospitality, retail, recreation management or other relevant industries
• 2 years experience managing 50 team members
• 2 years experience managing Profit and Loss statements/revenue/EBITDA budgets
• Experience in staff supervision, committees and in providing leadership to groups
• Ability to operate PC, use spreadsheets, word processing and related software
• Excellent oral and written communication skills
• Ability to recruit and motivate staff
  
  
  

The responsibilities we will trust you with:

• Recruit, train, schedule, supervise, develop and track certifications of staff to deliver high quality programs and services that respond to member needs
• Manage the daily operations and personnel of the department
• Ensure adherence to association membership quality standard
• Ensure delivery of high quality services that exceed member expectations
• Oversee the development and implementation of membership improvement plans, membership committees and retention strategies
• Develop and implement community outreach to serve more membership in the community
• Cultivate relationships with community groups
• Establish achievable monthly member’s goals and projections for branch membership growth utilizing sales and retention strategies
• Provide branch coordination to all departments to ensure successful communication, special events and program growth
• Coordinate/train volunteers that work specifically in areas of assignment
  
  
  

What you can expect:

• Support from an amazing team
• Opportunities to learn & grow
• Being a part of a non-profit organization that works to make the community stronger
  
  
  

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.