Dermatology Receptionist and Patient Coordinator

Dermatology Receptionist & Patient Coordinator

Location: Framingham, MA 01702
Position: Full-Time | In-Person
Compensation: Starting at $20 /hour, based on experience

Join a Premier Dermatology Practice Where Excellence Matters

Exceptional patient care begins the moment a patient walks through our doors.

We are a modern, patient-centered dermatology practice seeking an outstanding Receptionist & Patient Coordinator who understands that every interaction shapes the patient experience. This role is ideal for someone who is polished, compassionate, highly organized, and committed to delivering exceptional service.

We are looking for individuals who take pride in their work, thrive in a fast-paced medical environment, and enjoy being part of a collaborative team dedicated to clinical excellence.

Epic EMR experience is strongly preferred.

This is more than a front desk position. As one of the first and last people our patients interact with, you will play an essential role in creating a welcoming, efficient, and seamless experience while helping support the daily operations of a growing dermatology practice.

For motivated individuals who consistently demonstrate initiative, professionalism, and leadership, this position offers meaningful opportunities for career advancement as our practice continues to grow.

Your Impact

As our Receptionist & Patient Coordinator, you will serve as the central point of communication between patients, providers, and staff, ensuring every detail is handled with professionalism, accuracy, and care.

Your responsibilities will include:

Delivering an Exceptional Patient Experience

• Welcome patients with warmth, professionalism, and efficiency
• Create an outstanding check-in and check-out experience
• Answer incoming calls with confidence and professionalism
• Triage patient questions and communicate effectively with providers
• Respond promptly to patient messages and online appointment requests
• Clearly explain office policies, procedures, and treatment workflows
• Ensure patient documentation is complete and accurately entered into the electronic medical record

Scheduling & Electronic Medical Records

• Coordinate provider schedules while optimizing patient flow
• Schedule, confirm, and modify appointments efficiently
• Navigate Epic
• Communicate effectively with pharmacies, referring providers, and patients

Administrative Excellence

• Verify insurance, demographics, and financial information
• Collect and accurately process patient payments
• Obtain referrals and insurance authorizations
• Scan, fax, and manage medical documentation
• Assist with patient estimates for cosmetic and self-pay services
• Support billing coordination and administrative workflow

Supporting Practice Operations

• Maintain a polished, welcoming reception area
• Manage office inventory and coordinate supply orders
• Communicate with pharmaceutical and skincare representatives
• Assist with scheduling logistics and operational projects

The Professional We're Looking For

Our ideal candidate is someone who naturally elevates the experience of everyone around them.

You are:

• Professional, polished, and approachable
• Exceptionally organized and detail-oriented
• Calm and composed in a busy environment
• Able to prioritize multiple responsibilities without sacrificing quality
• Technologically confident and quick to learn new systems
• A strong communicator with excellent interpersonal skills
• Dependable, accountable, and motivated to exceed expectations
• Committed to confidentiality and maintaining the highest professional standards

You enjoy finding solutions, improving processes, and contributing to a positive workplace culture where teamwork and respect are priorities.

Qualifications

Required

• High school diploma or GED
• Minimum two years of customer service experience
• Strong computer proficiency and multitasking abilities
• Must pass background check

Preferred

• Minimum two years of experience in a medical office or healthcare setting
• Epic EMR experience strongly preferred
• Experience with insurance verification, referrals, and prior authorizations
• Dermatology or specialty practice experience is highly desirable

Compensation & Benefits

Competitive hourly compensation beginning at $20 /hour, with pay based on experience, qualifications, and demonstrated expertise.

Full-Time Benefits

• Health Reimbursement Arrangement (HRA)
• 401(k) with employer matching
• Paid Time Off
• Paid training and ongoing professional development
• Free on-site parking

Why Join Our Practice?

We believe exceptional patient care starts with exceptional people.

We are committed to fostering a professional, supportive, and collaborative workplace where employees are respected, empowered, and encouraged to grow. We value initiative, integrity, accountability, and a genuine commitment to providing an outstanding patient experience.

If you're looking for a career, not just another front desk job and want to be part of a practice that values excellence, professionalism, and continuous growth, we encourage you to apply.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Free parking
• Paid time off
• Paid training

Work Location: In person