What are the responsibilities and job description for the Patient Coordinator position at Premier Dermatology?
Premier Dermatology is looking to hire a highly motivated Patient Coordinator to provide exceptional customer service to our patients.
Premier Dermatology is a growing practice founded by Dr. Melissa Burnett, who has been nominated as one of Boston's Top Docs by Boston Magazine, for the past three years. We treat all ages of patients and thrive on providing a calm, professional and happy environment.
We are looking specifically for a candidate that will bring experience, excellent customer service skills, creativity, outstanding work ethic, coupled with creating long lasting relationships with our patients to ensure they have a wonderful experience.
Responsibilities:
Greeting patients in a friendly manner
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships and trust with patients through open and interactive communication
Manage large amounts of incoming calls
Responding to email inquiries from our website
Provide patients with support and guidance as needed
Collect co-pays and co-insurance at the time of patient’s appointments
Schedule initial and follow up appointments for physician’s, and nurse practitioner
Scan patient records into medical chart
Confirming Cosmetic Appointments
Preparing cosmetic charts
Skills:
Proven customer support experience
Strong phone contact handling skills and active listening
Excellent communication skills
Ability to multi-task, prioritize and manage time effectively
Help with social media
Requirements:
Knowledge with Microsoft office suite preferred
Knowledge of HIPPA
Experience with EPIC
Ability to perform multiple tasks in busy medical setting
Experience of administrative support in a medical setting
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Education:
- Associate (Required)
Work Location: In person
Salary : $24 - $25