ACCOUNT SERVICES ASSOCIATE

Summary: This position is responsible for clerical duties in the Deposit Operations department.  The department is responsible for the deposit account document monitoring, indexing, oversight of account imaging processes and exception tracking, maintenance of customer accounts, uploading customer information from deposit software to core processing system, management of CIF accounts and related customer accounts, administration of debit card program, IRA account management, assist in developing new account procedures and related forms, maintenance of deposit software parameters and system parameters related to deposits.

Essential Duties and Responsibilities include the following: (Other duties may be assigned)

• Prepares reports from various sources and input.

• Processes new debit card applications, orders cards, and maintains customer ATM files.  Process customer card disputes. Fraud watch reporting, etc.

• Orders customer checks and pays invoices

• Places holds on accounts for uncollected funds.

• Maintenance customer accounts.

• Check back maintenance processes for accuracy.

• Upload accounts to core processor.

• Exception tracking.

• Maintaining electronic filing systems for customer and Bank documents.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Education and/or Experience                                                           

A High School Diploma is required, college education would be preferred. Three to seven years banking or related experience would be preferred.

Ability                                                          

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Skills                                                            

Ability to read, analyze, and interpret technical procedures and/or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from other employees, customers and the general public. Ability to calculate basic math figures and amounts. Ability to apply concepts of basic algebra and geometry. To perform this job successfully, an individual should have knowledge of Microsoft Internet Explorer and Microsoft Office software.

Physical Demands

This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment would be consistent with a typical business office with moderate noise, services open to the public and the ability to work in a confined area typically indoors.

All employees are required to attend training as required by GPB, as well as support the overall compliance program by complying with all laws, policies and procedures.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or location protected class.