LOAN SERVICING SPECIALIST

Position Summary

The Loan Servicing Specialist is responsible for the accurate processing, maintenance, and servicing of the Bank’s loan portfolio. This position supports core loan system integrity, payment and escrow processing, participation accounting, and ongoing loan maintenance activities. The role requires strong analytical ability, attention to detail, and a thorough understanding of loan documentation, servicing procedures, and regulatory compliance

Essential Duties and Responsibilities

(Other duties may be assigned.)

• Process loan renewals, extensions, and maintenance transactions.
• Perform loan boarding check-backs to verify accuracy of uploaded information.
• Analyze loans within the core operating system to ensure data integrity.
• Verify and balance manual input conducted at the branch level.
• Compute interest and payment amounts as required.
• Accept and process loan payments, including mortgage payments, transfers, and advances.
• Process escrow and insurance disbursements.
• Review and reconcile floor plan loans, including monitoring curtailments.
• Perform accounting functions related to participation sold loans.
• Work with loan documentation, credit files, and servicing procedures.
• Ensure compliance with internal policies and regulatory requirements.
• Train subordinate employees as needed.
• Provide operational support to branches and internal departments regarding servicing inquiries.

Competencies

• Strong written and verbal communication skills
• Excellent organizational and time management skills
• High attention to detail and accuracy
• Ability to work independently and within a team environment
• Ability to multi-task in a deadline-driven setting
• Sound judgment and problem-solving skills
• Proficiency in Microsoft Word and Excel

Education and Experience

High school diploma or GED required. Associate degree in business, finance, accounting, or a related field preferred. Minimum of one to three years of experience in loan servicing, loan operations, accounting, or related banking functions preferred. Equivalent combination of education and relevant experience will be considered.

Ability    

Ability to solve practical and operational problems involving loan servicing functions and core system processes. Ability to interpret and apply written procedures, regulatory guidance, and verbal instructions in a variety of formats.

Skills

Ability to read, analyze, and interpret loan documentation, technical procedures, and applicable governmental regulations. Ability to prepare reports, business correspondence, and internal communications with accuracy and professionalism. Ability to effectively present information and respond to inquiries from employees, customers, and external partners. Strong mathematical aptitude, including calculation of interest, payments, and loan-related figures. Proficiency in Microsoft Office applications and loan servicing core systems required.                                          

Physical Demands

This position may require prolonged periods of sitting or standing and extended keyboard use. Must be able to lift and carry items weighing up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment would be consistent with a typical business office with moderate noise, services open to the public and the ability to work in a confined area typically indoors.

All employees are required to attend training as required by GPB, as well as support the overall compliance program by complying with all laws, policies and procedures.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or location protected class.